Onsite Customer Service Team Lead

MCI Careers; Wichita (KS); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Career Growth

Paid Training

Fun Work Environment

Job summary

MCI Careers in Wichita, Kansas is looking for a Customer Service Supervisor to lead a team of front-line agents. You will be responsible for coaching, performance management, and ensuring call quality. The ideal candidate has a minimum of 3 years in a call center, strong leadership skills, and must be local for an on-site position. Enjoy competitive compensation and a range of benefits including health coverage, paid time off, and career growth opportunities.

Qualifications

• Minimum of 3 years call center experience or 1 year in a supervisory role.
• Proficiency managing and developing team members effectively.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Lead a team of 15-25 representatives in a call center environment.
• Monitor KPIs, drive productivity, and client satisfaction.
• Conduct regular performance reviews and coaching.

Skills

Strong communication

Leadership

Interpersonal skills

Conflict management

Coaching

Education

Associate's degree or equivalent

Tools

Microsoft Office (Outlook, Excel, Word, PowerPoint)

Call center tools and performance metrics

Job description

MCI Careers in Wichita, Kansas is looking for a Customer Service Supervisor to lead a team of front-line agents. You will be responsible for coaching, performance management, and ensuring call quality. The ideal candidate has a minimum of 3 years in a call center, strong leadership skills, and must be local for an on-site position. Enjoy competitive compensation and a range of benefits including health coverage, paid time off, and career growth opportunities.