Call Center Team Lead: Coach, Grow & Exceed KPIs

MCI; Wichita (KS); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Benefits

Career Growth opportunities

Job summary

MCI in Wichita, Kansas, is seeking a motivated leader to manage a team of customer service agents across various projects. Ideal candidates will have experience in customer service leadership and will be accountable for performance and development of a team of 15-25 agents.

The role offers comprehensive health benefits, a team-oriented work environment, and opportunities for career growth. Candidates should have strong interpersonal skills, a supervisory background, and advanced proficiency in Microsoft Office.

Qualifications

• Minimum 3 years total call center experience or 1 year of management experience.
• Demonstrated ability to drive sales through others.
• Ability to thrive in high-pressure environments.

Responsibilities

• Lead and manage a team of 15-25 customer service agents.
• Monitor and improve performance metrics and KPIs.
• Foster a culture of accountability and continuous improvement.

Skills

Exceptional interpersonal and communication skills

Strong supervisory experience

Advanced knowledge of Microsoft Office

Conflict resolution skills

Time management and organization

Solution-oriented mindset

Education

Associate’s degree or equivalent education/work experience

Tools

Microsoft Office

Job description

MCI in Wichita, Kansas, is seeking a motivated leader to manage a team of customer service agents across various projects. Ideal candidates will have experience in customer service leadership and will be accountable for performance and development of a team of 15-25 agents.

The role offers comprehensive health benefits, a team-oriented work environment, and opportunities for career growth. Candidates should have strong interpersonal skills, a supervisory background, and advanced proficiency in Microsoft Office.