Sales Support Team Lead: Order Fulfillment & Customer Care

Quirch Foods, LLC; Hammond (IN); On-site; USD 52,000 - 76,000; Full time

Job summary

Quirch Foods, LLC is seeking an experienced Sales Support Supervisor to lead a team, manage orders, and uphold customer satisfaction. The role requires coordinating with sales reps and maintaining precise records while driving process improvements.

The ideal candidate has a Bachelor's degree and 3–5 years in sales support, including supervisory experience, with strong CRM and Microsoft Office skills.

Qualifications

• Bachelor’s degree in Business Administration, Sales, or related field.
• 3–5 years in sales support or related role, with at least 2 years in a supervisory position.
• Excellent verbal and written communication; strong organizational and multitasking abilities.

Responsibilities

• Lead and mentor a team of sales support specialists.
• Oversee order processing and timely fulfillment of customer orders.
• Assist with customer inquiries and issue resolution to ensure satisfaction.
• Coordinate with sales reps to support the sales process.
• Maintain accurate records of sales activities and orders.
• Identify and implement process improvements to boost efficiency.
• Prepare and present reports on sales support activities and feedback.
• Assist with inventory management and warehouse coordination.
• Ensure compliance with company policies and regulations.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Attention to detail

Education

Bachelor's degree in Business Administration or related field

Tools

CRM systems

Microsoft Office Suite

Job description

Quirch Foods, LLC is seeking an experienced Sales Support Supervisor to lead a team, manage orders, and uphold customer satisfaction. The role requires coordinating with sales reps and maintaining precise records while driving process improvements.

The ideal candidate has a Bachelor's degree and 3–5 years in sales support, including supervisory experience, with strong CRM and Microsoft Office skills.