Supervisor, Sales Support

Quirch Foods, LLC; Hammond (LA); On-site; USD 55,000 - 75,000; Full time

Job summary

Quirch Foods, LLC is seeking a Sales Support Supervisor to lead a team of sales support specialists and ensure accurate order processing and timely fulfillment for customers.

You will coordinate with sales representatives, manage customer inquiries, maintain documentation, and drive process improvements while ensuring compliance and reliable reporting to senior management.

Qualifications

• Bachelor's degree in Business Administration, Sales, or related field.
• 3–5 years in sales support, with 2+ years in supervision.
• Proficiency in CRM and sales support software, and MS Office.
• Strong verbal and written communication.
• Excellent organizational and multitasking abilities.
• Strong problem-solving and attention to detail.

Responsibilities

• Lead and mentor a team of sales support specialists.
• Oversee order processing accuracy and timely fulfillment.
• Assist customers, resolve inquiries, maintain satisfaction.
• Coordinate with sales reps to ensure seamless communication.
• Maintain records of sales activities and orders.
• Identify and implement process improvements.
• Prepare and present reports on sales activities to leadership.
• Assist with inventory tracking and warehouse coordination.
• Ensure compliance with company policies and regulations.

Skills

Team leadership

CRM proficiency

MS Office

Communication

Organizational skills

Problem solving

Attention to detail

Customer service

Sales coordination

Education

Bachelor’s degree in Business Administration or related field

Tools

CRM software

Sales support software

Microsoft Office Suite

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Essential Duties and Responsibilities:

• Team Leadership: Supervise and mentor a team of sales support specialists, providing guidance, training, and performance feedback.


• Order Management: Oversee the order processing system, ensuring accuracy and timely fulfillment of customer orders.


• Customer Support: Assist with customer inquiries, resolve issues, and ensure a high level of customer satisfaction.


• Sales Coordination: Coordinate with sales representatives to ensure seamless communication and support throughout the sales process.


• Documentation: Maintain accurate records of sales activities, customer interactions, and order details.


• Process Improvement: Identify and implement process improvements to enhance the efficiency and effectiveness of the sales support function.


• Reporting: Prepare and present reports on sales support activities, order status, and customer feedback to senior management.


• Inventory Management: Assist with inventory management, including tracking stock levels and coordinating with the warehouse team.


• Compliance: Ensure compliance with company policies, procedures, and industry regulations.

Qualifications and Educational Requirements:

• Education: Bachelor’s degree in Business Administration, Sales, or a related field.


• Experience: Minimum of 3-5 years of experience in sales support or a related role, with at least 2 years in a supervisory position.


• Technical Skills: Proficiency in sales support software, CRM systems, and Microsoft Office Suite.


• Communication: Excellent verbal and written communication skills, with the ability to interact effectively with customers and team members.


• Organizational Skills: Strong organizational and multitasking abilities to manage various aspects of sales support operations.


• Problem-Solving: Proven problem-solving skills to address and resolve customer issues and operational challenges.


• Leadership: Demonstrated leadership and team management skills, with the ability to motivate and develop team members.


• Attention to Detail: Strong attention to detail to ensure accuracy in order processing and documentation.