Project Manager Supervisor

ION Solar; Orem (UT); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health, Vision & Dental Insurance

401(k)

Paid time off & holidays

Birthday off (paid)

Leadership track opportunity

Job summary

ION Solar is hiring a Project Management Supervisor to lead our Special Services team in Orem, Utah. This on-site, full-time role oversees the solar installation challenges such as electrical service upgrades, third-party contractor coordination, and financing changes.

You will guide a team, resolve escalations, and ensure high-quality project execution. No solar experience required if you have led a customer service, support, or operations team and can untangle complex issues while keeping

Qualifications

• 3+ years in customer service, support, or operations.
• Supervisory or team-lead experience preferred.
• Calm and professional when a customer isn't
• Strong verbal and written communication skills.
• Organized and detail-oriented with follow-through on projects.
• Proficient with Microsoft Office.

Responsibilities

• Lead a small team to assign projects and track productivity.
• Handle escalations from agents to resolve customer issues.
• Conduct quality reviews and coach agents one-on-one.
• Identify weaknesses and build training to fix them.
• Carry a small caseload to stay connected with the work.
• Be SME for agents, sales reps, and homeowners.
• Support manager with new processes rollout.
• Set a constructive team culture.

Skills

Customer service

Team leadership

Verbal communication

Written communication

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job Details

Job Location: UT Corp - Orem, UT 84057Salary Range: $40,000.00 - $55,000.00 Salary/yearION SOLAR

Project Management Supervisor - Solar

Orem, UT (on-site) - Full-time - $55,000 / year

Lead a team. Solve the problems nobody else can.

ION Solar is hiring a Project Management Supervisor to lead our Special Services team in Orem - the group that handles the complicated parts of a solar installation: electrical service upgrades, third-party contractor coordination, and financing change orders.

When a project hits a snag, your team is who fixes it. And you're who they come to first.

You don't need solar experience to do this job well. If you've led a customer service, support, or operations team and you're good at untangling messy situations and calming down frustrated people, we'll teach you the solar side.

What you'll actually do

• Lead your team day to day - assign projects, track productivity, and keep the queue moving
• Take the escalations your agents can't resolve, and turn frustrated homeowners back into satisfied ones
• Run quality reviews on your team’s work and coach agents one-on-one on what you find
• Diagnose where the team is weak with your manager, then build the training that fixes it
• Carry a small caseload of your own projects, so you never lose touch with the work your team does every day
• Be the subject matter expert - for your agents, for sales reps, and for homeowners
• Back your manager’s decisions and help roll out new processes to the team
• Set the tone for a team culture people actually want to be part of
• Other related duties as assigned

What we're looking for

• 3+ years in customer service, support, or operations
• Supervisory or team lead experience - preferred, not required. If you've been the unofficial go‑to person on your team without the title, we want to hear from you
• Someone who stays calm and professional when a customer isn't
• Strong verbal and written communication
• Organized and detail-oriented, with the patience to follow a project through to the finish
• Comfortable in Microsoft Office
• High school diploma or equivalent

What you'll get

• $55,000 per year, salaried - a real number, not a range you have to negotiate your way up from
• Health, vision, and dental insurance
• 401(k)
• Paid time off and paid holidays
• Your birthday off, paid - every year
• The chance to build a leadership track record at one of the fastest-growing solar companies in the country

The details

Schedule: Monday-Fri, 8:00 AM-5:00 PM. No nights, no weekends

Location: On-site at 44 E 800 N, Orem, UT 84057

Environment: Open-floor office, phone and computer based, fast-paced. Prolonged periods sitting at a desk; frequent talking and listening; occasional standing, walking, reaching, bending, or lifting up to 20 lbs.

About ION Solar

ION Solar is one of the nation's fastest-growing full-service residential solar companies, with offices in eight states and a workforce of over 700 employees. We're a full-service shop - sales, design, permitting, installation, and service all run under one roof - which means your team has real authority to move a project forward instead of waiting on someone else for an answer.

ION Solar is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, familial status, gender identity, national origin, veteran or disability status, or any other protected class.