Sales Support Supervisor

Ul Solutions; Northbrook (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

UL Solutions in Northbrook, IL seeks a capable supervisor to establish objectives, plan work, and delegate tasks to meet financial commitments. The role emphasizes leadership and operational oversight within a safety-conscious environment.

You will advise subordinates, resolve technical problems, supervise customer requests, and guide direct reports with coaching and policy adherence, while maintaining compliance with the UL Code of Conduct and security practices. Other duties may be assigned.

Responsibilities

• Establishes objectives and work plans and delegates assignments to subordinates to meet financial commitments.
• Advises subordinates to meet schedules and resolve technical problems.
• Supervises and resolves customer requests and issues.
• Oversees direct reports by establishing performance objectives, providing coaching, feedback and ensuring policy adherence.
• Reads and follows the UL Code of Conduct and all security practices.

Job description

• Establishes operational objectives and work plans and delegates assignments to subordinates to meet financial commitments.
• Acts as an advisor to subordinate(s) to meet schedules and/or resolve technical problems.
• Supervises and resolves customer requests and/or issues.
• Supervises the performance of direct reports by developing accountabilities, establishing performance objectives, providing career counseling, feedback and guidance and ensuring that all policies are understood and adhered to.
• Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
• Performs other duties as required.