Sales Support Coordinator

Aleron; Buffalo (NY); On-site; USD 30,000 - 39,000; Full time

Job summary

Acara Solutions is seeking a Sales Support Coordinator in Amherst, NY to work closely with the VP of Sales. You will handle orders, prepare quotes, and keep client accounts organized while updating the CRM and supporting client relationships.

Responsibilities include processing orders, maintaining quotes, and ensuring accurate customer data in Sherpa/White Cup. Strong Excel and Microsoft Office skills, plus customer service experience, are essential for success.

Qualifications

• Strong organizational and administrative skills, with the ability to manage multiple tasks.
• Proficiency with Microsoft Office, including Excel.
• Ability to learn and use CRM software; experience with Sherpa/White Cup is a plus.
• Excellent verbal and written communication, professional with customers.
• Ability to learn new systems with limited supervision.
• Customer service or sales support experience required.
• Able to work effectively in a fast-paced environment and stay detail-focused.
• Interest in developing within sales or account management.

Responsibilities

• Support the VP of Sales by handling administrative and computer work to focus on customers and relationships.
• Stay connected with current clients and maintain relationships between visits.
• Handle orders and quotes: process orders, prepare quotes, and set up new accounts.
• Update the CRM to keep customer, order, and sales information accurate.
• Help customers by answering questions and explaining how solutions can help.
• Use Excel regularly to track orders, customers, and sales information.
• Resolve day-to-day issues that arise with orders or accounts.
• Join client meetings when needed with the VP of Sales.

Skills

Organizational skills

Administrative skills

Microsoft Office

Excel

CRM software

Sherpa/White Cup

Communication

Customer service

Sales support

Fast-paced work

Tools

Sherpa/White Cup

Job description

Job Title

Sales Support Coordinator

Location

Amherst, NY

Employment Type

Direct Hire

Industry

Office Equipment

Compensation

25.00/HR

Schedule

traditional 8am-5pm hours, or a condensed schedule, for example 9am-3pm workday if that's a better fit

About the Opportunity

You’ll work closely with the VP of Sales by handling the behind-the-scenes work like processing orders, preparing quotes, updating the CRM, and keeping client accounts organized.

Why You’ll Love Working Here

• Supportive, team-driven culture that values collaboration, transparency, and accountability


• Opportunity to grow your career with a global workforce solutions leader serving multiple industries


• People-first environment that encourages employees to bring their authentic selves to work


• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates

Why This Opportunity is Exciting

This role offers the chance to join a company that prioritizes both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally.

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

What You’ll Do

• Support the VP of Sales - Handle the administrative and computer work so he can focus on customers and relationships.


• Stay connected with current clients - Help maintain relationships with existing customers between the VP's visits.


• Handle orders and quotes - Process orders, prepare quotes, and set up new customer accounts.


• Update the CRM - Keep customer, order, and sales information accurate and up to date in Sherpa (White Cup).


• Help customers - Speak with customers, answer questions, and explain how WNY Imaging can help.


• Use Excel regularly - Track orders, customers, and sales information accurately.


• Fix day-to-day issues - Help solve problems that come up with orders or customer accounts.


• Join client meetings when needed - Occasionally go with the VP of Sales to customer or prospect meetings.

Job Requirements

What You’ll Bring

• Strong organizational and administrative skills with the ability to manage multiple tasks and priorities.


• Proficiency with Microsoft Office, including Excel.


• Ability to learn and use CRM software to maintain accurate customer and sales information. Experience with Sherpa/White Cup is a plus.


• Strong verbal and written communication skills with the ability to communicate professionally with customers.


• Ability to learn new systems and processes with limited supervision.


• Customer service, sales support, or administrative experience required.


• Ability to work effectively in a fast-paced environment and maintain attention to detail.


• Interest in developing within sales or account management is a plus.

What Sets You Apart

• Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.


• Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.