Sales Support & Quotes Specialist—ERP/CRM

Shapco Inc; Anaheim (CA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Sick pay & vacation accruals

401(k)

Job summary

Shapco Inc. is seeking a Customer Services Representative I in Anaheim to support sales staff, process quotes and orders, and ensure accurate data entry into ERP/CRM systems. You will maintain communications with customers and co-workers to advance opportunities and provide timely status updates.

The role requires at least 2 years of sales experience, strong communication and organizational skills, and proficiency with Microsoft Office and ERP software. Pre-employment drug testing and U.S.

Qualifications

• Minimum 2 years of sales experience and willingness to learn and receive instruction.

Responsibilities

• Maintain active communications with customers and co-workers regarding sales opportunities and status reports. Document communications within CRM.
• Ensure project quotes or proposals are processed within the CRM in a timely manner while being professional, accurate and meeting customer specifications.
• Verify customer-approved quotes are signed and accompanied with company terms and conditions.
• Verify orders are processed timely and accurately within the ERP system.
• Understand and be familiar with fabricated ductile iron and pump product components, coatings, specifications, and industry standards.

Skills

Microsoft Office

ERP Software

Communication

Attention to detail

Problem-solving

Organizational skills

Punctuality

Tools

ERP Software

Microsoft Office

Job description

Shapco Inc. is seeking a Customer Services Representative I in Anaheim to support sales staff, process quotes and orders, and ensure accurate data entry into ERP/CRM systems. You will maintain communications with customers and co-workers to advance opportunities and provide timely status updates.

The role requires at least 2 years of sales experience, strong communication and organizational skills, and proficiency with Microsoft Office and ERP software. Pre-employment drug testing and U.S.