Sales Support & Operations Coordinator

McKinley Equipment Corporation; Irvine (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading equipment company is seeking a Sales Support Specialist to provide essential support for sales representatives. The role involves responding to inquiries, processing orders, and maintaining customer information in a CRM system like Salesforce. The ideal candidate will have 1–3+ years of experience in sales support or customer service, possess strong organizational skills, and have a customer-first mindset. A flexible, detail-oriented individual is essential for ensuring seamless operations and high customer satisfaction.

Qualifications

• 1–3+ years of experience in sales support, customer service, or related role.
• Strong proficiency in CRM software, especially Salesforce.
• Excellent communication skills and customer-first mindset.

Responsibilities

• Respond to customer inquiries via phone, email, and CRM.
• Process sales orders and invoices accurately.
• Maintain and update customer information in the CRM system.
• Coordinate with internal & external teams for order fulfillment.
• Monitor order status and delivery timelines.

Skills

Sales support

CRM software proficiency

Communication skills

Organizational skills

Microsoft Office / Google Workspace

Problem-solving

Multitasking

Education

High school diploma or equivalent

Associate's or Bachelor's degree in Business or related field

Tools

Salesforce

Microsoft Excel

Google Sheets

Job description

A leading equipment company is seeking a Sales Support Specialist to provide essential support for sales representatives. The role involves responding to inquiries, processing orders, and maintaining customer information in a CRM system like Salesforce. The ideal candidate will have 1–3+ years of experience in sales support or customer service, possess strong organizational skills, and have a customer-first mindset. A flexible, detail-oriented individual is essential for ensuring seamless operations and high customer satisfaction.