Sales Support Specialist I: Grow Key Accounts & Impact

SiteOne Landscape Supply; Greer (SC); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

401k with company match

Paid Time Off

Job summary

SiteOne Landscape Supply, the leading national landscaping distributor, seeks a Sales Support Representative to assist Key Account and Business Development Managers. You will diagnose customer needs, provide quotes, take orders, and coordinate fulfillment by phone while building strong customer relationships.

You will manage a portion of accounts, aim to grow gross margin, and leverage CRM tools and sales processes to drive growth.

Qualifications

• 1-3 years of customer service or sales support experience preferred.
• Knowledge of trends in the green industry; familiarity with landscape, nursery, forestry, and irrigation products preferred.
• Proven knowledge of the sales cycle and solution selling techniques.
• Ability to effectively leverage CRM tools to organize accounts, manage opportunities, and drive sales.
• Ability to communicate value proposition and differentiate SiteOne’s products and services using professional presentation skills.
• Strong communication, organizational, time management, and negotiation skills.
• Ability to think quickly and make decisions.
• Must be proficient in Microsoft Office.
• Ready and willing to learn and adopt new technologies and ways of working.
• High school diploma or equivalent required.
• College degree preferred

Responsibilities

• Provide sales support to Key Account Managers and Business Development Managers; communicate needs and problems to Store Personnel and Line of Business Specialists as needed.
• Handle day-to-day customer needs including diagnosing problems, providing quotes, taking orders, coordinating order logistics, sourcing and monitoring fulfillment by phone.
• Develop deep relationships with customer personnel via phone.
• May manage a small book of business and grow gross margin year-over-year.
• Leverage solution-focused sales tools and processes to maximize growth with assigned accounts.
• Maintain a high level of customer satisfaction with assigned accounts.
• Maintain appropriate professional and technical industry knowledge.
• Partner with leadership and Field Support to understand impact of emerging technologies and support adoption.
• Ensure customers are aware of and utilize SiteOne capabilities including SiteOne University and Partner programs.
• Leverage CRM tools to manage account activity, track opportunities, and report on pipeline and performance

Skills

Customer service

Sales support

CRM proficiency

Communication skills

MS Office

Education

High school diploma or equivalent

College degree preferred

Tools

CRM software

Microsoft Office

Job description

SiteOne Landscape Supply, the leading national landscaping distributor, seeks a Sales Support Representative to assist Key Account and Business Development Managers. You will diagnose customer needs, provide quotes, take orders, and coordinate fulfillment by phone while building strong customer relationships.

You will manage a portion of accounts, aim to grow gross margin, and leverage CRM tools and sales processes to drive growth.