Account Growth Specialist — Inside Sales & Quotes

Eastern Metal Supply, Inc.; Charlotte (NC); On-site; USD 42,000 - 70,000; Full time

Job summary

Eastern Metal Supply, Inc. seeks an Inside Sales Representative to build and maintain relationships with new and existing customers, drive sales revenue, and manage quotes and orders. The role emphasizes proactive communication, lead generation, and accurate pricing to support retention and growth.

The ideal candidate has prior sales experience, strong communication skills, and is detail-oriented, able to work with internal teams to fulfill customer needs and protect margins.

Qualifications

• Four-year college degree is preferred or equivalent sales experience.
• Prior customer service and sales experience are required.
• Some metals industry or aluminum sales experience would be a bonus.
• Strong organizational, planning, and time-management abilities; high attention to detail.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Word and Excel.

Responsibilities

• Communicate with customers via phone, email, and written correspondence to provide a high level of customer service and support.
• Establish and maintain strong customer relationships to identify current and future sales opportunities.
• Respond promptly to customer inquiries regarding products, pricing, availability, and order status.
• Prepare, review, and maintain accurate quotes, pricing, and configurations in accordance with company policies.
• Effectively document sales orders, quotes, and customer communications.
• Interpret customer requirements and recommend appropriate products or solutions.
• Generate new business through outbound calls, follow-up on leads, and proactive sales outreach.
• Close sales opportunities generated through inbound and outbound efforts.
• Submit timely call reports and track sales activities.
• Prepare sales reports by collecting, analyzing, and summarizing sales data.
• Maintain accurate records of customer interactions and sales activity.

Skills

Customer service

Sales experience

Communication

Pricing

Independence

Team collaboration

Organization

Attention to detail

Education

Four-year college degree or equivalent sales experience

Tools

Microsoft Word

Microsoft Excel

Job description

Eastern Metal Supply, Inc. seeks an Inside Sales Representative to build and maintain relationships with new and existing customers, drive sales revenue, and manage quotes and orders. The role emphasizes proactive communication, lead generation, and accurate pricing to support retention and growth.

The ideal candidate has prior sales experience, strong communication skills, and is detail-oriented, able to work with internal teams to fulfill customer needs and protect margins.