Customer Service & Inside Sales Specialist

Cornerstone Building Brands; Woodland (CA); On-site; USD 51,577,000 - 71,635,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

PTO

Paid holidays

FSA

Life insurance

LTD

STD

EAP

Discount programs

Tuition reimbursement

Training

Professional development

Job summary

Cornerstone Building Brands is hiring a Customer Service Representative (CSR) to support internal and external customers, process orders, resolve issues, and assist with pricing and sales support. The role emphasizes accuracy, timeliness, and collaborative teamwork.

Ideal candidates have 1+ year in customer service or inside sales, strong communication, and proficiency with Microsoft Office; NetSuite/Oracle knowledge is a plus. On-site role in California with comprehensive benefits.

Qualifications

• High school diploma or GED required.
• 1+ years of customer service or inside sales experience.
• Excellent communication and problem solving abilities.
• Experience with Outlook, Excel, and Word required.
• Knowledge of NetSuite or Oracle operating system preferred.
• Construction and/or manufacturing knowledge strongly desired.
• Detail oriented and able to multi-task in a fast-paced environment.

Responsibilities

• Conduits all aspects of customer service including order input, inside sales, invoicing, and resolution of disputes.
• Produces documents and responds to inquiries both internal and external in a timely manner.
• Assists branch and sister branch personnel with order processing including status and availability.
• Assists with resolution of disputes for both internal and external customers.
• Contributes and fosters teamwork within the administrative function.
• Provides pricing for small light gauge job quotes where pricing is readily available.
• Provides support as needed to outside sales personnel.
• Coordinates delivery with shipping and traffic manager as necessary.

Skills

Communication skills

Problem solving

Attention to detail

Multitasking

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

NetSuite/Oracle

Job description

Cornerstone Building Brands is hiring a Customer Service Representative (CSR) to support internal and external customers, process orders, resolve issues, and assist with pricing and sales support. The role emphasizes accuracy, timeliness, and collaborative teamwork.

Ideal candidates have 1+ year in customer service or inside sales, strong communication, and proficiency with Microsoft Office; NetSuite/Oracle knowledge is a plus. On-site role in California with comprehensive benefits.