Inside Sales & Customer Service Specialist

Fortify Building Solutions; Woodland (CA); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

PTO

Tuition reimbursement

Training & development

Job summary

Cornerstone Building Brands in Woodland, CA seeks a Customer Service Representative to provide front-line support to internal and external customers, handling order entry, invoicing, and issue resolution to drive satisfaction and sales. Responsibilities include coordinating information requests, preparing quotes for small jobs when pricing is available, and collaborating with shipping to arrange delivery.

Must have 1+ years in customer service or inside sales, and proficiency with Outlook,

Qualifications

• High school diploma or GED required.
• 1+ years of Customer service or inside sales experience required.
• Excellent communication skills and problem solving abilities.
• Experience with Microsoft Outlook, Excel, and Word required.
• Knowledge of NetSuite or Oracle operating system preferred.
• Construction and/or manufacturing knowledge strongly desired.
• Must be detail oriented and able multi-task in a fast-paced environment.

Responsibilities

• Conducts all aspects of customer service including but not limited to order input, inside sales, invoicing, and resolution of customer disputes.
• Produces documents and responds to inquiries both internal and external in a timely manner.
• Assists both branch and sister branch personnel with order processing to include timeliness, status, and availability.
• Assists with resolution of disputes for both internal and external customers.
• Contributes and fosters teamwork within the administrative function.
• Provides pricing as time and ability permits to include quotes for small light gauge jobs where pricing is readily available.
• Provides support as needed to outside sales personnel.
• Coordinates delivery with shipping and traffic manager as necessary.

Skills

Customer service

Inside sales

Communication

Problem solving

Multi-tasking

Detail-oriented

Education

High school diploma or GED

Tools

Microsoft Outlook

Excel

Word

NetSuite

Oracle

Job description

Cornerstone Building Brands in Woodland, CA seeks a Customer Service Representative to provide front-line support to internal and external customers, handling order entry, invoicing, and issue resolution to drive satisfaction and sales. Responsibilities include coordinating information requests, preparing quotes for small jobs when pricing is available, and collaborating with shipping to arrange delivery.

Must have 1+ years in customer service or inside sales, and proficiency with Outlook,