Sales Support Specialist - Build Relationships

Sonepar USA Inc; Houston (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Healthcare plans

Dental & vision

Paid time off

Paid parental leave

401(k) retirement savings with company

Professional and personal development

Opportunity to become a shareholder

Disability insurance

Life insurance for spouse and depend.

Wellness program

Gym reimbursement

EAP

Job summary

Crawford Electric Supply, a Sonepar company in the Houston area, is hiring a Sales Support Representative to assist Inside Sales with customer service, order processing, and quotes. You will help maintain accurate records, respond to inquiries, and support a high-quality customer experience.

This is a full-time, on-site role with a strong culture and benefits within the Sonepar family. The position emphasizes relationship-building, attention to detail, and effective use of Microsoft Office and

Qualifications

• High school diploma or equivalent required; associate’s degree preferred.
• 1-3 years of customer service, sales support, or electrical distribution experience preferred.
• Strong communication and relationship-building skills.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Proficiency in Microsoft Office applications and business systems.
• Strong attention to detail and organizational skills.
• Basic understanding of electrical products and industry terminology preferred.

Responsibilities

• Maintain building access and visitor process.
• Support Inside Sales Representatives with customer service and sales activities.
• Process customer orders accurately and in a timely manner.
• Prepare and follow up on quotations, pricing requests, and bids.
• Respond to customer inquiries regarding product availability, pricing, order status, and delivery schedules.
• Coordinate with purchasing, warehouse, and logistics teams to ensure timely fulfillment of customer orders.
• Review customer requirements and assist in identifying appropriate products and solutions.
• Maintain accurate customer records, quotes, and sales activity within company systems.
• Monitor back orders and proactively communicate updates to customers and the sales team.
• Assist with vendor communications and product sourcing requests.
• Support account management activities and customer relationship development.
• Handle administrative tasks including reporting, documentation, and sales support projects.
• Maintain a strong understanding of electrical products, services, and company programs.

Skills

Customer service

Sales support

Microsoft Office

Communication

Multitasking

Attention to detail

Electrical products

Education

High school diploma or equivalent

Associate's degree preferred

Tools

Microsoft Office

Business systems

Job description

Crawford Electric Supply, a Sonepar company in the Houston area, is hiring a Sales Support Representative to assist Inside Sales with customer service, order processing, and quotes. You will help maintain accurate records, respond to inquiries, and support a high-quality customer experience.

This is a full-time, on-site role with a strong culture and benefits within the Sonepar family. The position emphasizes relationship-building, attention to detail, and effective use of Microsoft Office and