Sales Support Representative

Sonepar USA Inc; Geismar (LA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Healthcare plans

Dental & vision

Paid time off

401(k) retirement savings with company

Professional development programs

Shareholder opportunity

Disability insurance

Life insurance for dependents

Job summary

Crawford Electric Supply, part of the Sonepar group, is seeking a Sales Support Representative II to assist Inside Sales with order follow-up, customer service, and logistics coordination. This role supports timely delivery by tracking orders, communicating shipment status, and coordinating with vendors and carriers.

Ideal candidates will have a high school diploma or equivalent and 1–3 years in customer service or sales support, with strong organization, communication, and MS Office skills; we

Qualifications

• High school diploma or equivalent required.
• 1–3 years of customer service, sales support, logistics, or electrical distribution experience preferred.
• Strong organizational and communication skills; ability to manage multiple priorities.

Responsibilities

• Support a group of Inside Sales Representatives with order follow-up and customer service activities.
• Track open orders, back orders, and vendor shipments to ensure timely delivery.
• Communicate shipment status, delays, and delivery updates to customers and sales representatives.
• Coordinate with vendors, manufacturers, and carriers regarding product availability and shipment schedules.
• File and manage freight, shipping, damaged material, and vendor claims through resolution.
• Investigate and resolve customer concerns related to orders, deliveries, and product shortages.
• Maintain accurate records of orders, shipment activity, claims, and customer communications.
• Assist with gathering documentation and information required for customer inquiries and order tracking.
• Monitor outstanding issues and provide timely updates to customers and internal stakeholders.
• Perform other administrative and sales support duties as assigned.

Skills

Customer service

Organizational skills

Verbal and written communication

Multitasking

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Business systems

Job description

There's a Place for You at Crawford Electric Supply

A career at Crawford Electric Supply is more than a job. You're investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. Crawford Electric Supply offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building - you can find it here. We operate throughout the southeast region of the United States, and are part of the Sonepar group, the world's #1 electrical distributor with over 45,000 associates around the globe.

Being "Powered by Difference" means we respect and value diverse perspectives. Crawford Electric Supply we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.

Position

Sales Support Representative II

Location

Branch Location

About Crawford

If you are looking for a company who is committed to building a relationship with you, who encourages having fun at work, who is powered by differences, and who is passionate about your future, Known in the electrical distribution industry for being a great place to work and build a career, Crawford prides itself on being a business partner rather than just an electrical supplier to its customers. Everyday Crawford associates provide the best customer experience while at the same time offering the widest variety of electrical products on the market. For the past 30 years, Crawford has built a culture of growth, opportunity, innovative thinking, and stability for its employees by truly living up to the company motto of, "Whatever it Takes!" through our mindset competencies below:

• Adapt: Effectively embrace new situations and people
• Dare: Appropriately challenge the status quo
• Learn: Learn from others, from mistakes, and self-improve

Responsibilities

• Support a group of Inside Sales Representatives with order follow-up and customer service activities.
• Track open orders, back orders, and vendor shipments to ensure timely delivery.
• Communicate shipment status, delays, and delivery updates to customers and sales representatives.
• Coordinate with vendors, manufacturers, and carriers regarding product availability and shipment schedules.
• File and manage freight, shipping, damaged material, and vendor claims through resolution.
• Investigate and resolve customer concerns related to orders, deliveries, and product shortages.
• Maintain accurate records of orders, shipment activity, claims, and customer communications.
• Assist with gathering documentation and information required for customer inquiries and order tracking.
• Monitor outstanding issues and provide timely updates to customers and internal stakeholders.
• Perform other administrative and sales support duties as assigned.

Preferred Skills

• High school diploma or equivalent required.
• 1-3 years of customer service, sales support, logistics, or electrical distribution experience preferred.
• Strong organizational skills and attention to detail.
• Effective verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and business systems.
• Ability to work collaboratively with customers, vendors, and internal teams.

Note

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Crawford is an equal opportunity employer

Crawford is a subsidiary of Sonepar USA.

What We Offer You

We offer great family-friendly benefits to full-time associates:

• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Assistance Program (EAP)

We're proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.

Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email [e-mail].

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision

Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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