Sales Support Representative

Sonepar USA Inc; Houston (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Healthcare plans

Dental & vision

Paid time off

Paid parental leave

401(k) retirement savings with company

Professional and personal development

Opportunity to become a shareholder

Disability insurance

Life insurance for spouse and depend.

Wellness program

Gym reimbursement

EAP

Job summary

Crawford Electric Supply, a Sonepar company in the Houston area, is hiring a Sales Support Representative to assist Inside Sales with customer service, order processing, and quotes. You will help maintain accurate records, respond to inquiries, and support a high-quality customer experience.

This is a full-time, on-site role with a strong culture and benefits within the Sonepar family. The position emphasizes relationship-building, attention to detail, and effective use of Microsoft Office and

Qualifications

• High school diploma or equivalent required; associate’s degree preferred.
• 1-3 years of customer service, sales support, or electrical distribution experience preferred.
• Strong communication and relationship-building skills.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Proficiency in Microsoft Office applications and business systems.
• Strong attention to detail and organizational skills.
• Basic understanding of electrical products and industry terminology preferred.

Responsibilities

• Maintain building access and visitor process.
• Support Inside Sales Representatives with customer service and sales activities.
• Process customer orders accurately and in a timely manner.
• Prepare and follow up on quotations, pricing requests, and bids.
• Respond to customer inquiries regarding product availability, pricing, order status, and delivery schedules.
• Coordinate with purchasing, warehouse, and logistics teams to ensure timely fulfillment of customer orders.
• Review customer requirements and assist in identifying appropriate products and solutions.
• Maintain accurate customer records, quotes, and sales activity within company systems.
• Monitor back orders and proactively communicate updates to customers and the sales team.
• Assist with vendor communications and product sourcing requests.
• Support account management activities and customer relationship development.
• Handle administrative tasks including reporting, documentation, and sales support projects.
• Maintain a strong understanding of electrical products, services, and company programs.

Skills

Customer service

Sales support

Microsoft Office

Communication

Multitasking

Attention to detail

Electrical products

Education

High school diploma or equivalent

Associate's degree preferred

Tools

Microsoft Office

Business systems

Job description

There\u2019s a Place for You at Crawford Electric Supply.

A career at Crawford Electric Supply is more than a job. You're investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. Crawford Electric Supply offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building - you can find it here. We operate throughout the southeast region of the United States, and are part of the Sonepar group, the world's #1 electrical distributor with over 45,000 associates around the globe.

Being "Powered by Difference" means we respect and value diverse perspectives. Crawford we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.

Position: Sales Support Representative

Location: RDC / Branch

If you are looking for a company who is committed to building a relationship with you, who encourages having fun at work, who is powered by difference, and who is passionate about your future, it's time to apply at Crawford Electric Supply. Known in the electrical distribution industry for being a great place to work and build a career, Crawford prides itself on being a business partner rather than just an electrical supplier to its customers. Everyday Crawford associates provide the best customer experience while at the same time offering the widest variety of electrical products on the market. For the past 30 years, Crawford has built a culture of growth, opportunity, innovative thinking, and stability for its employees by truly living up to the company motto of, "Whatever it Takes!" through our mindset competencies below:

• Adapt: Effectively embrace new situation and people


• Dare: Appropriately challenge the status quo


• Learn: Learn from others, from mistakes, and self-improve

Responsibilities

• Maintain building access and visitor process.


• Support Inside Sales Representatives with customer service and sales activities.


• Process customer orders accurately and in a timely manner.


• Prepare and follow up on quotations, pricing requests, and bids.


• Respond to customer inquiries regarding product availability, pricing, order status, and delivery schedules.


• Coordinate with purchasing, warehouse, and logistics teams to ensure timely fulfillment of customer orders.


• Review customer requirements and assist in identifying appropriate products and solutions.


• Maintain accurate customer records, quotes, and sales activity within company systems.


• Monitor back orders and proactively communicate updates to customers and the sales team.


• Assist with vendor communications and product sourcing requests.


• Support account management activities and customer relationship development.


• Handle administrative tasks including reporting, documentation, and sales support projects.


• Maintain a strong understanding of electrical products, services, and company programs.

Qualifications

• High school diploma or equivalent required; associate\u2019s degree preferred.


• 1-3 years of customer service, sales support, or electrical distribution experience preferred.


• Strong communication and relationship-building skills.


• Ability to multitask and manage competing priorities in a fast-paced environment.


• Proficiency in Microsoft Office applications and business systems.


• Strong attention to detail and organizational skills.


• Basic understanding of electrical products and industry terminology preferred.

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Crawford is an equal opportunity employer

Crawford is a subsidiary of Sonepar USA.

What We Offer You

We offer great family-friendly benefits to full-time associates:

• Healthcare plans


• Dental & vision


• Paid time off


• Paid parental leave


• 401(k) retirement savings with company match


• Professional and personal development programs


• Opportunity to become a shareholder


• Employer-paid short- and long-term disability


• Employer-paid life insurance for spouse and dependents


• Robust wellness program


• Gym reimbursement


• Employee Assistance Program (EAP)

We\u2019re proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.

Equal Employment Opportunity Statement

LI-EV

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email [e-mail].

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision

Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.