Sales Support Specialist II - Elevate Customer Deliveries

Sonepar USA Inc; Geismar (LA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Healthcare plans

Dental & vision

Paid time off

401(k) retirement savings with company

Professional development programs

Shareholder opportunity

Disability insurance

Life insurance for dependents

Job summary

Crawford Electric Supply, part of the Sonepar group, is seeking a Sales Support Representative II to assist Inside Sales with order follow-up, customer service, and logistics coordination. This role supports timely delivery by tracking orders, communicating shipment status, and coordinating with vendors and carriers.

Ideal candidates will have a high school diploma or equivalent and 1–3 years in customer service or sales support, with strong organization, communication, and MS Office skills; we

Qualifications

• High school diploma or equivalent required.
• 1–3 years of customer service, sales support, logistics, or electrical distribution experience preferred.
• Strong organizational and communication skills; ability to manage multiple priorities.

Responsibilities

• Support a group of Inside Sales Representatives with order follow-up and customer service activities.
• Track open orders, back orders, and vendor shipments to ensure timely delivery.
• Communicate shipment status, delays, and delivery updates to customers and sales representatives.
• Coordinate with vendors, manufacturers, and carriers regarding product availability and shipment schedules.
• File and manage freight, shipping, damaged material, and vendor claims through resolution.
• Investigate and resolve customer concerns related to orders, deliveries, and product shortages.
• Maintain accurate records of orders, shipment activity, claims, and customer communications.
• Assist with gathering documentation and information required for customer inquiries and order tracking.
• Monitor outstanding issues and provide timely updates to customers and internal stakeholders.
• Perform other administrative and sales support duties as assigned.

Skills

Customer service

Organizational skills

Verbal and written communication

Multitasking

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Business systems

Job description

Crawford Electric Supply, part of the Sonepar group, is seeking a Sales Support Representative II to assist Inside Sales with order follow-up, customer service, and logistics coordination. This role supports timely delivery by tracking orders, communicating shipment status, and coordinating with vendors and carriers.

Ideal candidates will have a high school diploma or equivalent and 1–3 years in customer service or sales support, with strong organization, communication, and MS Office skills; we