Product Support Specialist

Walrath Recruiting, Inc.; City of Albany (NY); On-site; USD 50,000 - 65,000; Full time

Job summary

A recruiting firm is seeking a Product Support Specialist to join their team in Albany, NY. This full-time, permanent position involves overseeing customer inquiries, pursuing business opportunities, assisting with parts sales, processing orders, and capturing customer feedback for product development. Candidates should have an associate's degree or 2+ years of relevant experience in customer service or sales, and proficiency in MS Office. Ideal candidates will have the ability to read mechanical drawings and work well independently or in a team.

Qualifications

• Associate's degree or 2+ years’ experience in customer service, sales, or procurement.
• Previous inside sales experience preferred, ideally selling manufacturing or automotive parts products.
• Proficient in the MS Office Suite.
• Ability to read mechanical drawings.
• Can work independently or as a part of a team.

Responsibilities

• Oversee inquiries and carry out various customer support responsibilities.
• Pursue new leads and business opportunities.
• Assist with parts sales across all product lines.
• Process quotes and orders.
• Assist with the development of recommended spare parts lists.
• Capture customer feedback on product performance and provide input to product development team.

Skills

Customer service experience

Sales experience

MS Office Suite proficiency

Ability to read mechanical drawings

Teamwork

Independent work

Education

Associate's degree or 2+ years experience

Tools

MS Office

Job description

Position Type: Full-time, Permanent

Description

Our client is currently seeking a Product Support Specialist to join their team. This is a full-time, permanent position.

Responsibilities Include

• Oversee inquiries and carry out various customer support responsibilities.
• Pursue new leads and business opportunities.
• Assist with parts sales across all product lines.
• Process quotes and orders.
• Assist with the development of recommended spare parts lists.
• Capture customer feedback on product performance and provide input to product development team.

Qualifications

• Associate’s degree or 2+ years’ experience in customer service, sales, or procurement.
• Previous inside sales experience preferred, ideally selling manufacturing or automotive parts products.
• Proficient in the MS Office Suite.
• Ability to read mechanical drawings.
• Can work independently or as a part of a team.