Sales Support Specialist

Onesubsea; Whittier (AK); On-site; USD 50,000 - 70,000; Full time

Job summary

Onesubsea is seeking a Sales Support Specialist based in Whittier, Alaska. The role involves preparing proposals based on incoming customer requests for quotes, ensuring that both customer and company requirements are met.

The ideal candidate should be able to respond professionally to customer inquiries, calculate pricing accurately, and maintain strong customer relationships. Experience with U.S. Government agencies is preferred but not mandatory.

Qualifications

• Ability to interpret technical and commercial documents.
• Experience in responding to customer inquiries professionally.
• Familiarity with U.S. Government agencies and Nuclear Quality Program is a plus.

Responsibilities

• Develop capability to quote all assigned products.
• Respond to customer phone calls and emails.
• Review incoming requests and specifications.
• Calculate pricing and discounts.
• Coordinate with costing/pricing authority.
• Offer solutions that meet customer needs.
• Prepare and send quotations on time.
• Build and maintain relationships with key customers.
• Provide accurate information to customers and stakeholders.

Job description

The Sales Support Specialist is responsible for the preparation of proposals based on customers’ incoming requests for quotes. This person must have the ability to interpret customers’ technical and commercial documents to ensure quotations meet both company and customer requirements.

Key Responsibilities

• Develop the capability to quote all assigned products for the market Business Line served globally, in alignment with go-to-market strategy and service level requirements.
• Respond to customer phone calls and emails in a timely and professional manner.
• Review incoming requests from the filtering team and/or directly from customers, including technical and commercial specifications and documentation.
• Calculate pricing and discounts utilizing approved processes and price lists.
• Coordinate with the appropriate costing/pricing authority when products or special adders fall outside standard price lists.
• Provide solutions or offer alternatives that meet customer requirements.
• Prepare and send quotations on time, exceeding customer expectations.
• Build and maintain strong relationships with key customers, understanding their needs and preferences.
• Provide accurate and timely information to customers, field sales personnel, and other stakeholders regarding orders, inquiries, and related activities.

Preferred Qualifications

It would be a strong plus if the candidate has experience working with U.S. Government agencies (such as NAVSUP WSS and the Defense Logistics Agency), familiarity with Nuclear Quality Program requirements, and an awareness of Cybersecurity Maturity Model Certification (CMMC). While not mandatory, candidates who possess knowledge in these areas will be considered a valuable asset.