Sales Support Specialist

HEICO; Provo (UT); On-site; USD 38,000 - 48,000; Full time

Job summary

HEICO seeks a Sales Support Specialist to assist multiple departments in preparing proposals and handling customer requirements with accurate data maintenance.

The role emphasizes data entry, vendor coordination, RMA handling, customer complaints, and maintaining profiles while delivering exceptional service to internal and external customers. Proficiency in MS Office and strong communication are essential.

Qualifications

• Proficiency in data entry and MS Office apps (Outlook, Word, Excel).
• Strong communication via phone and email is required.
• Excellent interpersonal, problem solving and analytical abilities.

Responsibilities

• Data entry of requests for quotations, vendor responses, customer quotations, and sales orders.
• Interface with vendors on RFQ activity and follow-ups.
• Process and manage RMAs and customer complaints to closure.

Skills

Data entry

MS Outlook

MS Word

MS Excel

Phone communication

Interpersonal skills

Problem solving

Analytical skills

Prioritization

Teamwork

Initiative

Confidentiality

Tools

MS Office

Job description

Overview Of The Position

The Sales Support Specialist is driven by customer satisfaction. They are crucial in assisting multiple departments in executing proposals for the shipment of customer requirements through accurate data maintenance.

Essential Duties And Responsibilities

• Data entry of request for quotations, vendor responses, customer quotations, sales orders.
• Interface with Vendor's daily with request for quotation and follow up as needed.
• Process and manage Return Material Authorizations (RMA's) and Customer Complaints to closure.
• Vendor and Customer profile maintenance.
• Actively review open order reports and work closely with internal departments for meeting customer expectations.
• Archive documents and various reporting as required.
• Drive exceptional customer service both internally and externally.
• Perform other duties as assigned.

Other Knowledge, Skills, And Abilities

• Working knowledge of Data Entry systems, MS Outlook, Word and Excel.
• Effective use of phone and communication skills.
• Excellent interpersonal skills, problem solving and analytical skills.
• Ability to prioritize, organize, manage multiple tasks, set and achieve goals, and work effectively on a team.
• Ability to take initiative and be self-motivated.
• Actively participates in team projects and maintain company confidentiality.