Sales Support Specialist

Apache Mills, Inc.; Calhoun (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Apache Mills, Inc. seeks a Sales Support Specialist to coordinate customer programs, launches, and account information, acting as liaison between customers and internal teams. You will help ensure satisfaction, accurate communication, and timely execution of sales initiatives.

The role requires strong communication, organization, and problem-solving skills, with proficiency in Microsoft Office and the ability to learn ERP systems and Power BI in a fast-paced environment.

Qualifications

• Excellent communication, organization, and problem-solving skills.
• Strong attention to detail and ability to manage multiple priorities.
• Customer-focused with the ability to build strong working relationships.
• Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Ability to learn ERP systems, Power BI, and other business software.

Responsibilities

• Build and maintain strong relationships with customer accounts.
• Support sales objectives and customer programs.
• Coordinate new product launches, product setup, packaging, labels, barcodes, and artwork approvals.
• Manage customer requests, product samples, and program timelines.
• Maintain customer records, pricing, sales reports, and account documentation.
• Communicate production schedules, forecasts, inventory needs, and ship dates with internal teams.
• Collaborate with Sales, Purchasing, Operations, Customer Service, Product Development, Quality Assurance, and Marketing to meet customer expectations.
• Track program launches, product transitions, and customer initiatives.
• Assist with forecasting, inventory planning, and continuous improvement projects.

Skills

Communication

Organization

Problem-solving

Attention to detail

Customer-focused

Microsoft Office

ERP systems

Power BI

Education

High School Diploma or Equivalent

Associate's or Bachelor's in Business/Marketing

Tools

Microsoft Office Suite

Power BI

ERP systems

Job description

The Sales Support Specialist supports the Sales & Marketing team by coordinating customer programs, new product launches, and account information while serving as a liaison between customers and internal departments. This role helps ensure customer satisfaction, accurate communication, and successful execution of sales initiatives.

Key Responsibilities

• Build and maintain strong relationships with customer accounts.
• Support sales objectives and customer programs.
• Coordinate new product launches, product setup, packaging, labels, barcodes, and artwork approvals.
• Manage customer requests, product samples, and program timelines.
• Maintain customer records, pricing, sales reports, and account documentation.
• Communicate production schedules, forecasts, inventory needs, and ship dates with internal teams.
• Collaborate with Sales, Purchasing, Operations, Customer Service, Product Development, Quality Assurance, and Marketing to meet customer expectations.
• Track program launches, product transitions, and customer initiatives.
• Assist with forecasting, inventory planning, and continuous improvement projects.

Qualifications

• Excellent communication, organization, and problem-solving skills.
• Strong attention to detail and ability to manage multiple priorities.
• Customer-focused with the ability to build strong working relationships.
• Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Ability to learn ERP systems, Power BI, and other business software.
• Comfortable working in a fast-paced environment.
• Ability to lift up to 30 lbs.

Education & Experience

• High school diploma or equivalent required.
• Associate's or Bachelor's degree in Business, Marketing, or a related field preferred.
• Experience in sales support, customer service, account coordination, or a related business environment preferred.
• Experience supporting retail or consumer products is a plus.