Sales Support Specialist

WENCOR; Provo (UT); On-site; USD 40,000 - 60,000; Full time

Job summary

WENCOR is seeking a Sales Support Specialist in Provo, Utah, to enhance customer satisfaction by assisting various departments in proposal execution. The role involves accurate data maintenance and collaboration with vendors and customers.

Key responsibilities include data entry for quotations and orders, managing Return Material Authorizations, maintaining profiles, and ensuring exceptional service. Candidates should possess strong skills in data entry systems and effective communication. Join our team to impact customer satisfaction positively.

Qualifications

• Working knowledge of data entry systems.
• Effective phone and communication skills.
• Ability to prioritize and manage multiple tasks.

Responsibilities

• Data entry of requests for quotations and sales orders.
• Interface with vendors and follow up on quotations.
• Process Return Material Authorizations and Customer Complaints.
• Maintain vendor and customer profiles.

Skills

Data Entry systems

MS Outlook

MS Word

MS Excel

Effective communication

Interpersonal skills

Problem solving

Analytical skills

Job description

Overview Of The Position

The Sales Support Specialist is driven by customer satisfaction. They are crucial in assisting multiple departments in executing proposals for the shipment of customer requirements through accurate data maintenance.

Essential Duties And Responsibilities

• Data entry of request for quotations, vendor responses, customer quotations, sales orders.
• Interface with Vendor's daily with request for quotation and follow up as needed.
• Process and manage Return Material Authorizations (RMA's) and Customer Complaints to closure.
• Vendor and Customer profile maintenance.
• Actively review open order reports and work closely with internal departments for meeting customer expectations.
• Archive documents and various reporting as required.
• Drive exceptional customer service both internally and externally.
• Perform other duties as assigned.

Other Knowledge, Skills, And Abilities

• Working knowledge of Data Entry systems, MS Outlook, Word and Excel.
• Effective use of phone and communication skills.
• Excellent interpersonal skills, problem solving and analytical skills.
• Ability to prioritize, organize, manage multiple tasks, set and achieve goals, and work effectively on a team.
• Ability to take initiative and be self-motivated.
• Actively participates in team projects and maintain company confidentiality.