Sales Support Specialist

SLB; Whittier (CA); On-site; USD 50,000 - 75,000; Full time

Job summary

SLB is seeking a Sales Support Specialist in Whittier, California, responsible for preparing proposals based on customer requests for quotes. This role requires strong technical interpretation skills, with added experience in U.S. Government agencies, Nuclear Quality Program requirements, and Cybersecurity Maturity Model Certification being valuable assets. The specialist will respond to inquiries, calculate pricing, and maintain customer relationships. A commitment to exceeding customer expectations is essential for success in this position.

Qualifications

• Ability to interpret technical and commercial documents.
• Experience with U.S. Government agencies is a strong plus.
• Knowledge of Nuclear Quality Program requirements is beneficial.
• Familiarity with Cybersecurity Maturity Model Certification (CMMC) is a plus.

Responsibilities

• Prepare proposals for customer requests for quotes.
• Develop capability to quote all assigned products.
• Respond to customer inquiries in a timely manner.
• Calculate pricing and discounts based on approved processes.
• Coordinate with pricing authority for non-standard pricing.
• Provide solutions that meet customer requirements.
• Prepare and send quotations exceeding expectations.
• Build and maintain strong customer relationships.
• Provide accurate information to customers and stakeholders.

Job description

The Sales Support Specialist is responsible for the preparation of proposals based on customers’ incoming requests for quotes. This person must have the ability to interpret customers’ technical and commercial documents to ensure quotations meet both company and customer requirements.

Key Responsibilities

• Develop the capability to quote all assigned products for the market Business Line served globally, in alignment with go-to-market strategy and service level requirements.
• Respond to customer phone calls and emails in a timely and professional manner.
• Review incoming requests from the filtering team and/or directly from customers, including technical and commercial specifications and documentation.
• Calculate pricing and discounts utilizing approved processes and price lists.
• Coordinate with the appropriate costing/pricing authority when products or special adders fall outside standard price lists.
• Provide solutions or offer alternatives that meet customer requirements.
• Prepare and send quotations on time, exceeding customer expectations.
• Build and maintain strong relationships with key customers, understanding their needs and preferences.
• Provide accurate and timely information to customers, field sales personnel, and other stakeholders regarding orders, inquiries, and related activities.

Preferred Qualifications

It would be a strong plus if the candidate has experience working with U.S. Government agencies (such as NAVSUP WSS and the Defense Logistics Agency), familiarity with Nuclear Quality Program requirements, and an awareness of Cybersecurity Maturity Model Certification (CMMC).

While not mandatory, candidates who possess knowledge in these areas will be considered a valuable asset.