Sales Support Specialist

Colsafety; Atlanta (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Paid Time Off

Volunteer Time Off

Retirement Plan

Job summary

GMES is seeking a Sales Support Specialist in Atlanta, GA to assist customers via our platform, handling orders and safety program management. You will communicate with clients daily, resolve issues, and drive growth opportunities while contributing to strategic development.

The role requires strong communication, attention to detail, organizational skills, and experience in sales support or customer service within a fast-paced environment.

Qualifications

• Troubleshoot and resolve customer issues with creativity and resourcefulness.
• Maintain regular, effective client communication to meet needs.
• Become an expert on GMES’ product offerings to assist clients.
• Collaborate with cross-functional teams for exceptional client experiences.
• Provide actionable feedback to Senior Account Managers for improvement.

Responsibilities

• Process orders and manage safety program management tasks.
• Communicate with customers daily to ensure satisfaction.
• Identify opportunities for customer growth and strategy input.
• Support ongoing client engagement and service quality.
• Undertake additional duties to maintain service excellence.

Skills

Strong communication

Interpersonal skills

Detail-oriented

Organizational abilities

Proactive problem solving

Sales support experience

Customer service experience

Software proficiency

Job description

Sales Support Specialist

Department: Sales

Employment Type: Full Time

Location: Atlanta, Georgia - DC

Reporting To: Nick Puetz

Description

Sales Support Specialist support our customers through the platform offering seamless safety equipment ordering and safety program management. Daily activities include order processing, customer communication, improving customer service, identifying opportunities for customer growth, and strategy development.

Requirements for success:

• Demonstrate creativity and resourcefulness in troubleshooting and resolving customer issues.
• Maintain regular and effective communication with clients to ensure their needs are consistently met.
• Become an expert in GME Supply’s extensive product offering to provide informed assistance to clients.
• Foster collaboration with cross-functional teams to deliver exceptional client experiences.
• Provide consistent and actionable feedback to Senior Account Managers to drive continuous improvement.
• Undertake additional duties as necessary to uphold our commitment to delivering exceptional service to all stakeholders.

Ideal candidate qualities include:

• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational abilities.
• Ability to thrive in a fast-paced, dynamic environment.
• Proactive problem-solving skills and ability to think creatively.
• Experience in sales support or customer service.
• Competency with software and computers.

Why it's great to build your career with us!

We are a tight-knit group, and we understand the needs of our teammates. This personal connection allows us to strategically design competitive benefits packages that enhance the employee experience and support overall well-being. Some of our benefits:

• Health, Vision & Dental Insurance with company contributions
  • Company HSA Contributions
  • Add On Insurance Options: Accident, Short Term Disability, etc.
• Free Employee Assistance Program: 24/7 access
• Generous paid time off (PTO) that increases with tenure, plus company-paid holidays
• Volunteer Paid Time Off: Give back to our community & get paid!
• Retirement Options with no Vesting Requirements

This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The GMES family of companies provides to individuals of all races, national origin, gender, sexual orientation, marital, and veteran status, equal employment opportunities within our dynamic growth plans. #ZR