Sales Support Specialist

Columbia Safety and Supply; Corona (CA); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Health, Vision & Dental Insurance with company contributions

Generous paid time off (PTO)

401k Matching Options

Job summary

A safety equipment supplier in California is seeking a Sales Support Specialist to partner with clients and support corporate accounts. Candidates should have excellent communication and organizational skills, and the role includes order management and client relationship maintenance. The position offers in-depth training and a fast-paced environment, with benefits including health insurance and paid time off.

Qualifications

• Broad knowledge and experience with technology and software platforms.
• Excellent phone communication skills.
• Capacity to develop strategy.

Responsibilities

• Support order management and processing.
• Adapt company platform(s) to meet client needs.
• Troubleshoot and resolve issues creatively.

Skills

Excellent interpersonal skills

Excellent written and oral communication skills

Above-average computer skills

Excellent organizational skills

Tools

Technology and software platforms

Job description

Sales Support Specialist

Company: Columbia Safety and Supply

Department: Sales

Location: Corona, California

Compensation: $18.00 - $20.00 / hour

Description: As a Sales Support Specialist, you’ll partner with clients and our internal team to support corporate accounts and ensure a seamless customer experience. You’ll manage orders, deliver excellent service, and leverage our platforms for efficiency. This role goes beyond traditional support—our team receives in-depth training to become experts. You'll gain strong product knowledge, represent our brand with confidence, and help drive client success in a fast‑paced, high‑impact environment.

Key Responsibilities

• Support order management and processing by working with customers to ensure prompt product delivery
• Learn and understand client operational structure and adapt company platform(s) to meet needs
• Creatively troubleshoot and resolve issues, building strategy for resolution before problems arise
• Establish and maintain consistent communication methods and cadence with clients
• Become an expert in Gearcor products and their relevance to clients
• Work collaboratively with cross‑functional teams to create an excellent client experience
• Provide honest, consistent, and actionable feedback to Senior Account Manager(s)
• Other duties as needed to create an exceptional experience for our stakeholders

Skills, Knowledge and Expertise

• Broad knowledge and experience with technology and software platforms
• Above‑average computer skills
• Excellent interpersonal skills
• Excellent phone communication
• Excellent organizational skills and capacity to develop strategy
• Excellent written and oral communication skills

Benefits

• Health, Vision & Dental Insurance with company contributions
• Company HSA Contributions
• Add On Insurance Options: Accident, Short Term Disability, etc.
• Free Employee Assistance Program: 24/7 access
• Generous paid time off (PTO) that increases with tenure, plus company‑paid holidays
• Volunteer Paid Time Off: Give back to our community & amp; get paid!
• 401k Matching Options with no Vesting Requirements

This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The GMES family of companies provides to individuals of all races, national origin, gender, sexual orientation, marital, and veteran status, equal employment opportunities within our dynamic growth plans.