Sales Support Specialist

Colsafety; Coppell (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Career development

Job summary

Colsafety in Coppell, TX seeks a Sales Support Specialist to assist customers with platform ordering and safety program management, handling order processing and proactive client communication.

The ideal candidate thrives in a fast-paced environment, brings sales support or customer service experience, and collaborates with cross-functional teams to drive customer growth and service excellence.

Qualifications

• Must troubleshoot and resolve customer issues creatively.
• Maintain regular, effective communication with clients to ensure needs are met.
• Experience in sales support or customer service.
• Detail-oriented with strong organizational abilities.

Responsibilities

• Process orders and manage platform-based purchases.
• Communicate with customers to provide status updates and gather requirements.
• Identify opportunities for customer growth and advocate for customers with internal teams.
• Collaborate with cross-functional teams to deliver exceptional client experiences.

Skills

Communication

Organizational skills

Problem solving

Sales support

Customer service

Tools

CRM software

Microsoft Office

Job description

Sales Support Specialist

Department: Sales

Employment Type: Full Time

Location: Coppell, Texas

Reporting To: Nick Puetz

Description

Sales Support Specialist support our customers through the platform offering seamless safety equipment ordering and safety program management. Daily activities include order processing, customer communication, improving customer service, identifying opportunities for customer growth, and strategy development.

Requirements for success:

• Demonstrate creativity and resourcefulness in troubleshooting and resolving customer issues.
• Maintain regular and effective communication with clients to ensure their needs are consistently met.
• Become an expert in GME Supply's extensive product offering to provide informed assistance to clients.
• Foster collaboration with cross-functional teams to deliver exceptional client experiences.
• Provide consistent and actionable feedback to Senior Account Managers to drive continuous improvement.
• Undertake additional duties as necessary to uphold our commitment to delivering exceptional service to all stakeholders.

Ideal candidate qualities include:

• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational abilities.
• Ability to thrive in a fast-paced, dynamic environment.
• Proactive problem-solving skills and ability to think creatively.
• Experience in sales support or customer service.
• Competency with software and computers.

Why it's great to build your career with us!

We are a tight-knit group, and we understand the needs of our teammates. This personal connection allows us to strategically design competitive benefits packages that enhance the employee experience and support overall well-being. Some of our benefits:

• Health, Vision & Dental Insurance with company contributions
  • Company HSA Contributions
  • Add On Insurance Options: Accident, Short Term Disability, etc.
• Free Employee Assistance Program: 24/7 access
• Generous paid time off (PTO) that increases with tenure, plus company-paid holidays
• Volunteer Paid Time Off: Give back to our community & get paid!
• Retirement Options with no Vesting Requirements

This job description is not intended to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The GMES family of companies provides to individuals of all races, national origin, gender, sexual orientation, marital, and veteran status, equal employment opportunities within our dynamic growth plans.#ZR