Sales Support Specialist

Columbia Safety and Supply; Coppell (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health, Vision & Dental Insurance

Generous paid time off (PTO)

Retirement Options with no Vesting Requirements

Free Employee Assistance Program

Job summary

Columbia Safety and Supply is seeking a Sales Account Associate to support customers in seamless safety equipment ordering and safety program management. Responsibilities include order processing, customer communication, and strategy development.

The ideal candidate will demonstrate strong communication skills, detail-oriented organizational abilities, and proactive problem-solving skills. Benefits include health insurance, generous paid time off, and retirement options.

Qualifications

• Demonstrate creativity and resourcefulness in troubleshooting and resolving customer issues.
• Maintain regular and effective communication with clients.
• Become an expert in GME Supply's extensive product offering.
• Foster collaboration with cross-functional teams.
• Provide consistent feedback to drive continuous improvement.

Responsibilities

• Support customers through seamless safety equipment ordering.
• Process orders and improve customer service.
• Identify opportunities for customer growth.
• Engage in strategy development.

Skills

Strong communication skills

Interpersonal skills

Detail-oriented

Organizational abilities

Proactive problem-solving

Sales support experience

Job description

Description

Sales Account Associate supports our customers through the platform offering seamless safety equipment ordering and safety program management. Daily activities include order processing, customer communication, improving customer service, identifying opportunities for customer growth, and strategy development.

Department: Sales

Location: Coppell, Texas

Requirements for success

• Demonstrate creativity and resourcefulness in troubleshooting and resolving customer issues.
• Maintain regular and effective communication with clients to ensure their needs are consistently met.
• Become an expert in GME Supply’s extensive product offering to provide informed assistance to clients.
• Foster collaboration with cross-functional teams to deliver exceptional client experiences.
• Provide consistent and actionable feedback to Senior Account Managers to drive continuous improvement.
• Undertake additional duties as necessary to uphold our commitment to delivering exceptional service to all stakeholders.

Ideal candidate qualities

• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational abilities.
• Ability to thrive in a fast-paced, dynamic environment.
• Proactive problem‑solving skills and ability to think creatively.
• Experience in sales support or customer service.
• Competency with software and computers.

Why it's great to build your career with us!

We are a tight-knit group, and we understand the needs of our teammates. This personal connection allows us to strategically design competitive benefits packages that enhance the employee experience and support overall well‑being.

• Health, Vision & Dental Insurance with company contributions
  • Company HSA Contributions
  • Add On Insurance Options: Accident, Short Term Disability, etc.
• Free Employee Assistance Program: 24/7 access
• Generous paid time off (PTO) that increases with tenure, plus company-paid holidays
• Volunteer Paid Time Off: Give back to our community & get paid!
• Retirement Options with no Vesting Requirements

The GMES family of companies provides to individuals of all races, national origin, gender, sexual orientation, marital, and veteran status, equal employment opportunities within our dynamic growth plans.