Sales Support Representative

AtWork Personnel; Farmers Branch (TX); On-site; USD 28,000 - 33,000; Full time

Job summary

AtWork Personnel is seeking an inside sales support specialist in Farmers Branch, TX. You will assist sales representatives, manage customer accounts, process orders, pricing updates, and monitor margins while ensuring accuracy and timely responses.

The role requires 6 months to 1 year of related experience, strong MS Office skills, and excellent verbal and written communication. A bilingual candidate is a plus, and the environment emphasizes customer service and product knowledge.

Qualifications

• Must have at least 6 months to 1 year of recent related experience.
• Proficiency in MS Office.
• Strong verbal and written communication skills; bilingual a plus.

Responsibilities

• Support the assigned sales representatives with daily status updates.
• Manage accounts – Set up, update changes, update pricing, and monitor margins on the account.
• Troubleshooting transactions, order history, and online orders.
• Key in orders from customers and salesmen (phone, fax, or email).
• Key in samples and returns.
• Managing and set up online account.
• Set up CPM and Rebate contracts.
• Work closely with internal/external customers to build and maintain customer loyalty.
• Provide basic product information to customers.
• Understand product and service offering available to customers.
• Some inside sales required.
• Product training and research.
• Problem solving/decision making skills – ability to decide on best course of action required to solve the problem.
• Other duties as assigned from time to time.
• Provide exceptional customer service.

Skills

Organizational skills

Attention to detail

Verbal communication

Written communication

Bilingual

Tools

MS Office

Job description

Location

Farmers Branch, TX

Shift and Work Schedule:

• Monday - Friday 8am- 5pm

Rate of pay for this position:

• $20-$24 per hour

Essential Job Responsibilities:

• Support the assigned sales representatives with daily status updates
• Manage accounts – Set up, update changes, update pricing, and monitor margins on the account
• Troubleshooting transactions, order history, and online orders
• Key in orders from customers and salesmen (phone, fax, or email).
• Key in samples and returns
• Managing and set up online account
• Set up CPM and Rebate contracts
• Work closely with internal/external customers to build and maintain customer loyalty
• Provide basic product information to customers
• Understand product and service offering available to customers
• Some inside sales required
• Product training and research
• Problem solving/decision making skills – ability to decide on best course of action required to solve the problem
• Other duties as assigned from time to time
• Provide exceptional customer service.

Requirements:

• Must have at least 6 months to 1 year of recent related experience
• Organizational skills and strong attention to details
• Strong verbal and written communication skills, bilingual a plus
• MS Office proficiency