Customer Service-Sales Support

AtWork Personnel; Farmers Branch (TX); On-site; USD 28,000 - 33,000; Full time

Job summary

AtWork Personnel in Farmers Branch, TX is seeking an Inside Sales Support associate to assist the sales team with daily updates, order processing, and customer service.

You will input orders, manage accounts, assist with pricing, monitor margins, and provide product information. 6–12 months of related experience and MS Office proficiency are required; bilingual skills are a plus.

Qualifications

• Must have 6 months to 1 year of related experience.
• Strong verbal and written communication skills.
• Organizational skills and attention to detail.
• Bilingual a plus.

Responsibilities

• Support the assigned sales representatives with daily status updates.
• Manage accounts – set up, update changes, pricing, and monitor margins.
• Troubleshooting transactions, order history, and online orders.
• Enter customer and salesman orders via phone, fax, or email.
• Enter samples and returns.
• Set up online accounts and contracts (CPM and rebates).
• Collaborate with internal/external customers to build loyalty.
• Provide product information and assist with product training and research.
• Provide exceptional customer service.

Tools

MS Office

Job description

Location

Farmers Branch, TX

Shift and Work Schedule:

• Monday - Friday 8am- 5pm

Rate of pay for this position:

• $20-$24 per hour

Essential Job Responsibilities:

• Support the assigned sales representatives with daily status updates
• Manage accounts – Set up, update changes, update pricing, and monitor margins on the account
• Troubleshooting transactions, order history, and online orders
• Key in orders from customers and salesmen (phone, fax, or email).
• Key in samples and returns
• Managing and set up online account
• Set up CPM and Rebate contracts
• Work closely with internal/external customers to build and maintain customer loyalty
• Provide basic product information to customers
• Understand product and service offering available to customers
• Some inside sales required
• Product training and research
• Problem solving/decision making skills – ability to decide on best course of action required to solve the problem
• Other duties as assigned from time to time
• Provide exceptional customer service.

Requirements:

• Must have at least 6 months to 1 year of recent related experience
• Organizational skills and strong attention to details
• Strong verbal and written communication skills, bilingual a plus
• MS Office proficiency