Sales Support Representative

Brand Junkie; Cypress (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Brand Junkie in California is seeking a Sales Support Representative to assist the sales and account management teams with administrative tasks and order processing.

You will communicate with customers and vendors, maintain account health, update orders in the system, and prepare reports for client meetings.

This role requires strong organization, attention to detail, and the ability to work across departments in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Strong organizational and time management skills.
• Excellent written and verbal communication abilities.
• Ability to work collaboratively across departments.
• Proficiency in Microsoft Office Suite and CRM systems.
• Attention to detail and commitment to quality.
• Previous experience in a sales support or administrative role preferred.

Responsibilities

• Supports the sales team in maintaining the overall health of accounts.
• Completes tasks delegated from sales management to ensure orders are fulfilled correctly and customer communication meets company standards.
• Communicates proactively and professionally with customers and vendors.
• Facilitates internal processes to ensure projects are completed within production timeframes and meet customer expectations.
• Assists with art requests for customer and vendor approval.
• Maintains basic knowledge of customer-specific standards.
• Collaborates with internal departments to support the sales delivery process.
• Assists in preparing reports and presentations for client meetings.
• Enters and updates sales order information in company systems.
• Performs other related duties as assigned.
• Maintains cleanliness and organization of the work area.
• Complies with all company standards as outlined in the employee handbook.

Skills

Organizational & time management

Written & verbal communication

Collaborative across departments

Attention to detail

Sales support experience

Education

High school diploma or GED

Tools

Microsoft Office Suite

CRM systems

Job description

About the role

The Sales Support Representative serves as administrative support to the sales and account management teams. This role ensures accurate order fulfillment, proactive communication with customers and vendors, and alignment with company standards to maintain the overall health of customer accounts.

What you’ll do

• Supports the sales team in maintaining the overall health of accounts.


• Completes tasks delegated from sales management to ensure orders are fulfilled correctly and customer communication meets company standards.


• Communicates proactively and professionally with customers and vendors.


• Facilitates internal processes to ensure projects are completed within production timeframes and meet customer expectations.


• Assists with art requests for customer and vendor approval.


• Maintains basic knowledge of customer-specific standards.


• Collaborates with internal departments to support the sales delivery process.


• Assists in preparing reports and presentations for client meetings.


• Enters and updates sales order information in company systems.


• Performs other related duties as assigned.


• Maintains cleanliness and organization of the work area.


• Complies with all company standards as outlined in the employee handbook.

Qualifications

• High school diploma or general education degree (GED) required.


• Strong organizational and time management skills


• Excellent written and verbal communication abilities


• Ability to work collaboratively across departments


• Proficiency in Microsoft Office Suite and CRM systems


• Attention to detail and commitment to quality


• Previous experience in a sales support or administrative role preferred