Sales Support Pro: Data-Driven, Customer-Focused

Wencor Group LLC; Provo (UT); On-site; USD 42,000 - 54,000; Full time

Job summary

Wencor Group LLC is seeking a Sales Support Specialist to enhance customer satisfaction by accurately maintaining data and assisting multiple departments with proposals for customer requirements.

You will enter quotes and orders, coordinate with vendors, handle RMAs and complaints, maintain profiles, and help ensure on-time delivery while delivering excellent service to internal teams and customers.

Qualifications

• High school diploma or equivalent required; administrative or customer service experience preferred.
• Experience with data entry and basic computer applications encouraged.

Responsibilities

• Data entry of requests for quotations, vendor responses, customer quotations, sales orders.
• Interface with vendors daily with RFQ requests and follow up as needed.
• Process and manage RMAs and customer complaints to closure.
• Vendor and customer profile maintenance.
• Actively review open order reports and coordinate with internal departments to meet customer expectations.
• Archive documents and various reporting as required.
• Drive exceptional customer service both internally and externally.
• Perform other duties as assigned.

Skills

Data entry

MS Outlook

MS Word

MS Excel

Phone communication

Interpersonal skills

Problem solving

Analytical skills

Prioritization

Teamwork

Initiative

Confidentiality

Education

High school diploma or equivalent

Administrative or customer service experience preferred

Tools

Data Entry systems

MS Outlook

MS Word

MS Excel

Job description

Wencor Group LLC is seeking a Sales Support Specialist to enhance customer satisfaction by accurately maintaining data and assisting multiple departments with proposals for customer requirements.

You will enter quotes and orders, coordinate with vendors, handle RMAs and complaints, maintain profiles, and help ensure on-time delivery while delivering excellent service to internal teams and customers.