Order & Customer Experience Specialist

Wencor Group LLC; Fort Worth (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Wencor Group LLC is seeking a Customer Service Representative to support internal and external stakeholders, including sales, supply chain, and operations. The role focuses on order entry, data integrity, and proactive communication to ensure on-time delivery of products.

Applicants should have at least 1 year of data entry experience, preferably in aerospace, and strong Microsoft Office skills. The position requires excellent attention to detail and the ability to collaborate across departments.

Qualifications

• Data entry accuracy is essential for timely and correct order processing.
• Microsoft Office proficiency for daily reporting and communication.
• Strong customer service skills to handle internal/external stakeholders.
• Ability to multitask and manage multiple tasks concurrently.
• Demonstrated ability to identify process issues and improve workflows.
• Open-minded self-starter who can adapt and solve problems.
• Ability to work independently on multiple tasks with diverse stakeholders.
• Knowledge of supply chain management, purchasing and inventory control is a plus.

Responsibilities

• Maintain order book and ensure on-time delivery through proactive communication.
• Enter and verify data like vendor quotes, customer quotes, and sales orders with high accuracy.
• Ensure all sales orders are acknowledged as required.
• Respond promptly and proactively to workload and business needs.
• Expand knowledge across processes and IT systems to mitigate order issues.

Skills

Data entry accuracy

Microsoft Office

Customer service

Multitasking

Process improvement

Self-starter

Independent work

Supply chain knowledge

Job description

Wencor Group LLC is seeking a Customer Service Representative to support internal and external stakeholders, including sales, supply chain, and operations. The role focuses on order entry, data integrity, and proactive communication to ensure on-time delivery of products.

Applicants should have at least 1 year of data entry experience, preferably in aerospace, and strong Microsoft Office skills. The position requires excellent attention to detail and the ability to collaborate across departments.