Sales Support Manager - Inside Sales Leader (Remote)

Marmon Holdings, Inc.

United States

Remote

USD 90,000 - 140,000

Full time

14 days+

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Job summary

Hohmann & Barnard Inc., part of Marmon Holdings, is seeking an experienced Inside Sales Leader to grow the customer base and optimize our service delivery across the United States. You will partner with outside sales, technical and architectural teams to build an Inside Sales strategy, lead a trained team, set KPI-driven targets, and travel up to 30%.

The ideal candidate has a 4-year business degree (or 10+ years in lieu) and strong ERP/CRM proficiency.

Qualifications

4-year business degree and 5 years relevant experience in managing a customer service/inside sales team.
10+ years of sales and leadership experience in lieu of degree.
Excellent verbal and written communication skills.
Experience managing, directing and motivating a team.
Ability to multitask and set priorities.
Efficient with strong organizational skills.
Strong working knowledge of ERP/CRM systems.
Proficient with Microsoft Excel, PowerPoint and Word.
Ability to travel 10-30%.
Valid Driver’s License.

Responsibilities

Define, create and maintain a Customer Service team to support customer needs.
Support, create and maintain internal sales processes from order to shipment. Including but not limited to standardized quote process, order acknowledgement/confirmation and order status.
Work with outside sales, Technical & Architectural services and inside sales teams to support achievement of annual budget.
Define, create and maintain a trained Inside Sales team to sell to a defined customer segment. Collaborate with outside sales team, Director of Sales, Regional Sales Managers to create and maintain an Inside Sales strategy to support annual budget.
Generate and standardized kpi’s and report on sales budget achievement.
Build a culture of motivated, customer centricity within teams, with an added focus on continuous improvement. Ability to create and perform to various KPI’s.
Manage and lead Outbound Call Specialist. Create KPI’s for this role that lead to delivery of the annual budget.
Travel 10% - 30%.
Perform additional projects, duties or assignments as directed by management.