Sales Support Manager

Marmon Holdings, Inc.; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

Hohmann & Barnard Inc., part of Marmon Holdings, is seeking an experienced Inside Sales Leader to grow the customer base and optimize our service delivery across the United States. You will partner with outside sales, technical and architectural teams to build an Inside Sales strategy, lead a trained team, set KPI-driven targets, and travel up to 30%.

The ideal candidate has a 4-year business degree (or 10+ years in lieu) and strong ERP/CRM proficiency.

Qualifications

• 4-year business degree and 5 years relevant experience in managing a customer service/inside sales team.
• 10+ years of sales and leadership experience in lieu of degree.
• Excellent verbal and written communication skills.
• Experience managing, directing and motivating a team.
• Ability to multitask and set priorities.
• Efficient with strong organizational skills.
• Strong working knowledge of ERP/CRM systems.
• Proficient with Microsoft Excel, PowerPoint and Word.
• Ability to travel 10-30%.
• Valid Driver’s License.

Responsibilities

• Define, create and maintain a Customer Service team to support customer needs.
• Support, create and maintain internal sales processes from order to shipment. Including but not limited to standardized quote process, order acknowledgement/confirmation and order status.
• Work with outside sales, Technical & Architectural services and inside sales teams to support achievement of annual budget.
• Define, create and maintain a trained Inside Sales team to sell to a defined customer segment. Collaborate with outside sales team, Director of Sales, Regional Sales Managers to create and maintain an Inside Sales strategy to support annual budget.
• Generate and standardized kpi’s and report on sales budget achievement.
• Build a culture of motivated, customer centricity within teams, with an added focus on continuous improvement. Ability to create and perform to various KPI’s.
• Manage and lead Outbound Call Specialist. Create KPI’s for this role that lead to delivery of the annual budget.
• Travel 10% - 30%.
• Perform additional projects, duties or assignments as directed by management.

Skills

Leadership

Communication

Multitasking

Organization

ERP

CRM

Microsoft Excel

Travel readiness

Driver's license

Education

4-year business degree

Tools

ERP

CRM

MS Office

Job description

Hohmann & Barnard Inc

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

For over 90 years, Hohmann & Barnard, Inc., has pioneered innovative solutions for the masonry industry. As a global leader in manufacturing construction materials for the building envelope, we offer anchors and reinforcement, moisture protection, thermal performance, wall estimating software, and air barrier systems for commercial and residential masonry markets.

This role will represent our company, with a comprehensive understanding of our product offering. You will maximize the sales performance by establishing strong relationships and gaining insight to the needs of the customer. You will work directly with Sales and Sales leadership to maintain and grow the business within a specific territory(ies). Generate leads and commit to customer service with key accounts. You will perform incisive market and competitive research to help aid Sales in adjusting our sales techniques based on interactions and results in the field.

Meet weekly, monthly and annually to coordinate sales efforts between the Sales Support Team and outside sales.

This role will also lead the outbound call and account coverage for a specified area of the US. This is a market area that will be managed by an Inside Sales asset and the Sales Support Manager.

The ideal candidate should reside near the Fort Worth, TX; Trussville, AL; or Chester Springs, PA area but may work remotely in the U.S.

You must be legally authorized to work in the United States. If you now and in the future require sponsorship for an employment visa (e.g., H-1B), you will not be considered eligible for this position.

POSITION REQUIREMENTS:

• Define, create and maintain a Customer Service team to support customer needs
• Support, create and maintain internal sales processes to support appropriate customer needs from order to shipment. Including but not limited to standardized quote process, order acknowledgement/confirmation and order status.
• Work with outside sales, Technical & Architectural services and inside sales teams to support achievement of annual budget.
• Define, create and maintain a trained Inside Sales team to sell to a defined customer segment. Collaborate with outside sales team, Director of Sales, Regional Sales Managers to create and maintain an Inside Sales strategy to support annual budget.
• Generate and standardized kpi’s and report on sales budget achievement
• Build a culture of motivated, customer centricity within teams, with an added focus on continuous improvement. Ability to create and perform to various KPI’s.
• Manage and lead Outbound Call Specialist. Create KPI’s for this role that lead to delivery of the annual budget.
• Continually assess talent and manage performance of team(s).
• Travel 10% - 30%
• Perform additional projects, duties or assignments as directed by management.

QUALIFICATIONS AND COMPETENCIES:

• 4-year business degree and 5 years relevant experience in managing a customer service/inside sales team. 10+ years of sales and leadership experience in lieu of degree.
• Excellent verbal and written communication skills
• Experience managing, directing and motivating a team.
• Ability to multitask and set priorities
• Efficient with strong organizational skills
• Strong working knowledge of Microsoft suite of product (Excel, PowerPoint, Word, Teams, etc.) as well as possess the ability to be trained in company specific software
• Various business systems experience required (ERP, CRM)
• Ability to travel 10-30% to visit facilities, customers and suppliers.
• Valid Driver’s License

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request at [e-mail], and please be sure to include the title and the location of the position for which you are applying.