Sales Support & Customer Success Coordinator

Kaufman Container Company; Cleveland (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

Kaufman Container Company seeks a Sales Support Coordinator to provide exceptional customer service and purchasing support for assigned account base. You will work with account managers and outside sales to back various sales activities and ensure timely order processing.

Responsibilities include handling calls and emails, pricing verification, order entry, and coordination with warehouse/traffic. Strong communication and organizational skills are essential.

Qualifications

• College graduate preferred; associate or bachelor's degree acceptable.
• Up to 5 years customer service and purchasing experience preferred.
• Excellent communication and critical thinking skills.
• Strong computer skills and familiarity with business software.
• Ability to manage multiple tasks and coordinate with internal teams.

Responsibilities

• Provide exceptional customer service to assigned accounts and support sales teams.
• Manage incoming calls and emails from customers and suppliers.
• Verify and maintain sell prices for items sold to customers.
• Enter new ship-to addresses and notes for Warehouse and Traffic.
• Assist Account Managers with project preliminaries and sample requests.
• Coordinate customer information including credit applications and tax-exempt data.
• Maintain and create item numbers and process orders (sales, warehouse, decorating).
• Expedite orders, handle credits, and provide customer reports as required.
• Assist with customer portal usage and supplier PO processing.

Skills

Customer service

Purchasing

Communication

Critical thinking

Self-motivation

Attention to detail

Education

College degree (Associate's or Bachelor's)

Tools

Kaufman Portal

G Drive

Supplier websites/portals

Job description

Kaufman Container Company seeks a Sales Support Coordinator to provide exceptional customer service and purchasing support for assigned account base. You will work with account managers and outside sales to back various sales activities and ensure timely order processing.

Responsibilities include handling calls and emails, pricing verification, order entry, and coordination with warehouse/traffic. Strong communication and organizational skills are essential.