Customer Success Specialist - Manufacturing & Orders

BWAY; Garland (TX); Presencial; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

Mauser Packaging Solutions in Garland, TX is seeking a Customer Service Associate to build relationships with customers and resolve issues across order entry, scheduling, and billing processes.

You will coordinate with Planners, Sales, Pricing, and Plant Management to ensure on-time deliveries, accurate invoicing, and prompt resolution of complaints, while maintaining professional communication and strong service advocacy.

Formación

• 1–3 years of customer service experience required.
• Manufacturing experience strongly preferred.
• Associate or Bachelor’s degree preferred but not required.
• Microsoft Office Suite basic to above-average including Excel.
• CRM experience preferred.
• Ability to perform basic quantitative skills.
• Ability to work with all areas of the business including plant and sales personnel.
• Professional verbal and written communication.
• Strong customer service advocacy and problem-solving skills.

Responsabilidades

• Establish relationships with customers by communicating and resolving issues.
• Manage order entry and maintenance for assigned accounts.
• Review plant delivery schedules versus requested dates and resolves conflicts.
• Track and communicate any changes and potential service issues to the customer.
• Communicate order confirmations, changes and cancellations to both customers and internal BWAY team members.
• Inform sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary.
• Reviews orders after shipment for billing accuracy and any quantity item errors.
• Manages the issuing of credits, return authorizations and pallet returns.
• Reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan.
• Ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary.
• Communicates with Planners, Sales Representatives, Pricing team and Plant Management as needed.
• Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices
• Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items.
• Files any customer paperwork such as shipping documentation or customer orders in a timely fashion.
• Performs other duties as assigned.

Conocimientos

Customer service

Communication

Problem solving

Teamwork

Professional communication

Educación

Associate or Bachelor’s degree

Herramientas

Excel

CRM software

MS Office

Descripción del empleo

Mauser Packaging Solutions in Garland, TX is seeking a Customer Service Associate to build relationships with customers and resolve issues across order entry, scheduling, and billing processes.

You will coordinate with Planners, Sales, Pricing, and Plant Management to ensure on-time deliveries, accurate invoicing, and prompt resolution of complaints, while maintaining professional communication and strong service advocacy.