Sales Support & Account Coordination Specialist

Mauser Packaging Solutions; Atlanta (GA); On-site; USD 55,000 - 72,000; Full time

Job summary

Mauser Packaging Solutions in Atlanta is seeking a Sales Support Representative to provide administrative, operational, and customer support to the Vice President of Sales and the sales team. This role acts as a key liaison between customers, the sales team, and internal departments to ensure effective communication, timely issue resolution, and seamless execution of sales processes.

The incumbent will support account management activities, pricing administration, complaint resolution, business

Qualifications

• Bachelor's degree preferred, or equivalent combination of education and relevant work experience.
• Minimum of three (3) years of experience in sales support, customer service, sales administration, marketing, or a related field.
• Strong attention to detail and commitment to accuracy.
• Ability to manage multiple priorities and deadlines in a fast-paced, highly dynamic environment.
• Excellent problem-solving and conflict resolution skills.
• Strong organizational and time-management abilities.
• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
• Ability to work with a high sense of urgency and responsiveness.
• Excellent verbal, written, and electronic communication skills.
• Self-motivated with the ability to work independently and with minimal supervision.

Responsibilities

• Provide high-level administrative and operational support to the Vice President of Sales and Sales Representatives.
• Serve as a primary liaison between the Sales Team and customers to address requests, inquiries, and issues.
• Facilitate communication and coordination between the Sales Team and internal departments, including Operations, Quality, Graphics, Customer Service, Engineering, Finance, and other cross-functional teams.
• Manage account maintenance activities, including: New customer account setup; New product item number creation; Product specification changes; Price changes; Credit application and account setup documentation.
• Maintain accurate customer records and related sales documentation.
• Review and assist with customer quotation and product costing requests in collaboration with the Pricing Administration team.
• Administer index and market-based price adjustments within assigned territories, including System updates, Customer notifications, and maintenance of distribution lists.
• Support internal and external pricing audits by providing required documentation, data, and responses.
• Ensure business compliance requirements are met within assigned territories.
• Manage the customer complaint process by entering and tracking complaints, coordinating investigations, and preparing RC/CA responses.
• Respond to requests for product specifications, certifications, marketing materials, surveys, and RFIs.
• Investigate customer short-payments and AR issues and coordinate resolution with appropriate departments.
• Assist with RFQ preparation and submission.
• Support regional drop trailer initiatives, including processing and maintaining agreements.
• Attend and actively participate in Sales and Sales Support Representative team meetings.
• Perform additional duties, assignments, and special projects as directed by management.

Skills

Attention to detail

Multitasking

Communication skills

Problem-solving

Time management

Team collaboration

Customer service

Urgency responsiveness

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

PowerPoint

CRM software

Job description

Mauser Packaging Solutions in Atlanta is seeking a Sales Support Representative to provide administrative, operational, and customer support to the Vice President of Sales and the sales team. This role acts as a key liaison between customers, the sales team, and internal departments to ensure effective communication, timely issue resolution, and seamless execution of sales processes.

The incumbent will support account management activities, pricing administration, complaint resolution, business