Manufacturing Customer Service & Order Coordinator

Mauser Packaging Solutions; Garland (TX); On-site; USD 38,000 - 56,000; Full time

Job summary

Mauser Packaging Solutions in Garland, TX, is seeking a customer service professional to manage orders, resolve issues, and coordinate with sales and operations. You will handle order entry and maintenance for assigned accounts, monitor delivery schedules, and communicate changes to customers and internal teams.

The role requires 1–3 years in customer service, strong communication, and familiarity with CRM tools and Excel.

Qualifications

• Associate or Bachelor’s degree preferred but not required.
• 1-3 years of customer service experience required.
• Manufacturing experience strongly preferred.
• Proficient in Microsoft Excel and basic to above-average computer skills.
• CRM experience preferred.
• Strong verbal and written communication; professional demeanor.

Responsibilities

• Establish relationships with customers by communicating and resolving issues.
• Responsible for order entry and/or maintenance for assigned accounts.
• Review plant delivery schedules versus requested dates and resolves any conflicts.
• Communicate order confirmations, changes and cancellations to both customers and internal teams.
• Inform sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary.
• Reviews orders after shipment for billing accuracy and any quantity item errors.
• Manages the issuing of credits, return authorizations and pallet returns.
• Reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan.
• Ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary.
• Communicates with Planners, Sales Representatives, Pricing team and Plant Management as needed.
• Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices
• Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items.
• Files any customer paperwork such as shipping documentation or customer orders in a timely fashion.
• Performs other duties as assigned.

Skills

Customer service

CRM experience

Excel

Communication

Problem solving

Education

Associate/Bachelor’s degree preferred

Tools

CRM software

Microsoft Excel

Job description

Mauser Packaging Solutions in Garland, TX, is seeking a customer service professional to manage orders, resolve issues, and coordinate with sales and operations. You will handle order entry and maintenance for assigned accounts, monitor delivery schedules, and communicate changes to customers and internal teams.

The role requires 1–3 years in customer service, strong communication, and familiarity with CRM tools and Excel.