Customer Success & Production Coordinator

Labor Solutions, LLC; Melrose Park (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

Labor Solutions, LLC is seeking a Customer Account Manager to serve as the primary contact for assigned customer accounts, coordinating orders from receipt through production, delivery, and invoicing.

You will work closely with Sales, Job Planning, Prepress, Manufacturing, Shipping and other Operations teams to ensure customer requirements are communicated, timelines met, and a high level of service maintained. Strong communication and organizational skills are essential.

Qualifications

• Experience in customer service and clear written/verbal communication.
• Knowledge of book manufacturing or printing industry preferred.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple jobs, deadlines, and changing priorities.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts.
• Review customer purchase orders and specs against quotations.
• Enter and maintain customer jobs and documentation in company systems.
• Coordinate timelines and expectations with Planning, Prepress, Manufacturing, Shipping.
• Monitor progress, identify delays, and communicate updates.
• Coordinate Prepress approvals and production readiness.
• Prepare and communicate production, finishing, packaging, labeling and shipping requirements.
• Maintain accurate customer and job status information.
• Review completed jobs for accuracy and invoicing readiness.
• Respond professionally to customer questions and requests.
• Identify opportunities to improve workflow and customer experience.
• Perform other related duties as assigned.

Skills

Customer service

Communication

Organizational skills

Problem solving

MS Office

Industry knowledge

Job description

Labor Solutions, LLC is seeking a Customer Account Manager to serve as the primary contact for assigned customer accounts, coordinating orders from receipt through production, delivery, and invoicing.

You will work closely with Sales, Job Planning, Prepress, Manufacturing, Shipping and other Operations teams to ensure customer requirements are communicated, timelines met, and a high level of service maintained. Strong communication and organizational skills are essential.