Customer Service & Order Coordinator

Mauser Packaging Solutions; South Brunswick (NJ); On-site; USD 38,000 - 60,000; Full time

Job summary

Mauser Packaging Solutions seeks a Customer Service Representative to act as the liaison between the company and customers. You will handle orders from entry to shipment and serve as the first point of contact for plant customers, assisting with questions and concerns.

You will establish relationships, manage order maintenance, review delivery schedules, and communicate changes to customers and the internal team to ensure timely, accurate service.

Qualifications

• 1-3 years of customer service experience required.
• Manufacturing experience is strongly preferred.
• Associate or bachelor’s degree preferred but not required.
• CRM experience preferred.
• Microsoft Office Suite – basic to above-average computer skills including Excel.

Responsibilities

• Establish relationships with customers by communicating and resolving issues.
• Responsible for order entry and/or maintenance for assigned accounts.
• Review plant delivery schedules versus requested dates and resolves any conflicts.
• Tracks and communicates any changes and potential service issues to the customer.
• Communicate order confirmations, changes and cancellations to both customers and internal teams.
• Inform sales and operations of unresolved service issues; recommends corrective action.
• Reviews orders after shipment for billing accuracy and any quantity item errors.
• Manages the issuing of credits, return authorizations and pallet returns.
• Reviews inventory usage on stocked items and communicates items not tracked to plan.
• Ensures customer complaints are resolved; consults supervisor when necessary.
• Communicates with Planners, Sales Reps, Pricing team and Plant Management as needed.
• Prepares reports for Plant Management and customers such as inventory and open order reports.

Skills

Microsoft Office Suite

Excel

Communication skills

Problem-solving

Customer service

Education

Associate or Bachelor’s degree preferred

Tools

CRM software

Job description

Mauser Packaging Solutions seeks a Customer Service Representative to act as the liaison between the company and customers. You will handle orders from entry to shipment and serve as the first point of contact for plant customers, assisting with questions and concerns.

You will establish relationships, manage order maintenance, review delivery schedules, and communicate changes to customers and the internal team to ensure timely, accurate service.