Sales Support Coordinator — Fasteners, ERP & Quotes

Big Bolt LLC; Bloomingdale (IL); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health Savings Account

Life insurance

Disability coverage

401(k) with company match

Paid time off

Paid holidays

Employee referral program

Job summary

Big Bolt LLC in Bloomingdale, IL is seeking a proactive Sales Support Coordinator to join our manufacturing team. You will support quoting, order entry, customer communication, purchasing coordination, and sales operations to move orders from quote through completion.

You’ll work closely with the Sales Manager, maintain NetSuite records, and help ensure accurate, timely responses to customers while collaborating with Purchasing, Quality, Shipping, and other internal teams.

Qualifications

• 2+ years of experience in sales support, customer service, order management, or a related environment.
• Previous experience working in an ERP system.
• NetSuite experience is a plus.
• Manufacturing or fastener-industry experience is helpful

Responsibilities

• Creating and entering customer quotes and sales orders
• Updating and maintaining quote and order information in NetSuite
• Communicating with customers regarding pricing, order status, and follow-up
• Managing customer portals and supporting required documentation
• Working with Purchasing to obtain vendor pricing and purchase order information
• Coordinating with Sales, Quality, Shipping, and other internal departments
• Helping expedite customer orders when timing becomes critical
• Supporting return, rework, and RMA activity
• Investigating order, inventory, or material discrepancies
• Maintaining accurate sales records and documentation
• Identifying ways to improve workflow and sales-support processes

Skills

Communication

Follow-up

Organization

Attention to detail

Customer focus

MS Office

Multi-tasking

Tools

NetSuite

Job description

Big Bolt LLC in Bloomingdale, IL is seeking a proactive Sales Support Coordinator to join our manufacturing team. You will support quoting, order entry, customer communication, purchasing coordination, and sales operations to move orders from quote through completion.

You’ll work closely with the Sales Manager, maintain NetSuite records, and help ensure accurate, timely responses to customers while collaborating with Purchasing, Quality, Shipping, and other internal teams.