Sales Support Coordinator

Carrier Enterprise; Memphis (TN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a motivated Inside Sales Support professional to join their Memphis team. This role involves providing exceptional customer service and support to both internal and external clients, ensuring smooth order processing and technical assistance. You will engage with customers through various channels, driving technology adoption and enhancing their experience with a wide range of HVAC products. If you thrive in a fast-paced environment and are passionate about delivering innovative solutions, this opportunity is perfect for you. Join a company that values teamwork and community while offering a supportive work culture.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Tuition Reimbursement

Paid Vacation

401(k) Plan with Employer Match

Employee Discount Program

Company Paid Volunteer Time Off

Qualifications

• 2+ years of experience in HVAC industry or similar service-related experience.
• Proficiency in Microsoft Office and CRM tools required.

Responsibilities

• Provide superior customer service and assist with order maintenance.
• Handle customer requests and support sales opportunities.

Skills

Customer Service Skills

Problem-Solving Abilities

Interpersonal Skills

Organizational Skills

Communication Skills

Self-Starter

Ability to Work in Fast-Paced Environment

Education

Associate Degree or Higher

Tools

Microsoft Office Applications

CRM/Database Tools

Job description

We currently have an exciting full-time opportunity for an Inside Sale Support based in our Memphis, TN location.

At Carrier Enterprise (CE), we proudly distribute industry leading Carrier, Bryant, Payne and other brands of HVAC and Refrigeration equipment, as well as a full line of aftermarket parts, supplies, and accessories. As a joint venture between Watsco and Carrier, we are part of one of the largest HVAC Distribution Network in North America. CE has approximately 200 locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada. We strive to deliver the best products with best-in-class customer service.

Mission: At CE, our associates create exceptional customer experience by providing innovative solutions to propel business forward. We accomplish this by exemplifying our core values…safety, integrity, teamwork, innovation, service-minded, and community oriented.

As a member of the Inside Sales Support team, you will be providing pre- and post-order support to key dealers, as well as the local sales team, within the designated Mid-Atlantic market areas. You will seek new business opportunities by responding to sales leads and targeting underserved markets who can benefit from our vast array of HVAC products and other critical solutions.

The position is an integral part of the overall customer relationship. Customer contact will take place via incoming and outbound calls, email/CRM case management, and indirectly through the inside support of the sales team – it’s a team effort.

Key Responsibilities:

• Provide superior customer service to external and internal customers.
• Assist with the maintenance and follow-up of open customer orders/sales support.
• Provide technical post-sale support to the sales organization, including monitoring shipping, delivery and return status, as required.
• Handle incoming customer requests for orders and product information (equipment specifications and applications).
• Work with customers, sales, and internal/external suppliers to resolve issues as they arise.
• Work with the Warranty Team to support customer claims and questions as needed.
• Support add-on sales opportunities when receiving and processing customer orders.
• Drive technology and tool adoption within customer groups and sales channels to utilize:
• WATSCO Ventures technology suite - Easy Stock, On Call Air, Housecall Pro, Credit for Comfort (training on systems provided).
• Utilize eComm tools - Website and Mobile App, Utilize Contractor Assist - Pick-up Express.
• Assist with Inbound Customer Call Queue traffic support as required.
• Adhere to posted A7 Principles and ensure 100% Customer Satisfaction in each transaction.
• Additional duties as assigned by manager.

Preferred Skills:

• Highly motivated self-starter, able to work with minimal direction required from management.
• High sense of urgency, team-oriented, and strong interpersonal skills.
• PC and common software literacy required.
• Must possess desire to succeed and learn for future growth and development.
• Excellent customer relations and customer service skills.
• Ability to actively problem-solve and innovate when information not readily available.
• Have the ability to work in a fast-paced environment and possess excellent organizational skills.
• Demonstrated performance history and knowledge of the HVAC industry a plus but not required.
• Exceptional written and verbal communications skills, complete with ability to follow through.

Required Qualifications:

• Proficiency in Microsoft Office Applications.
• Ability to read architectural, mechanical, and electrical blueprints.
• Basic understanding of electrical and mechanical control systems.
• Maintain expert-level product knowledge and applications.
• Strong communication, interpersonal, and organizational skills.
• Proficiency with CRM/Database tools.
• Experience working with contractors is highly desired.
• Ability to handle multiple tasks in a fast-paced environment.
• Strong problem-solving abilities with the competence to make recommendations.

Education and Experience:

• Associate level degree or higher a plus but not required.
• Minimum 2+ years of experience or greater within the HVAC industry, wholesale distribution sales, or other similar service-related experience.
• Excellent customer service skills, verbal and written skills, organizational skills.
• Must be able to obtain and maintain a valid Driver’s License.
• Must be available at least one weekend during the fall for Annual Inventory.
• Ability to work effectively in both remote and in-office environments.

Benefits:

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance (Short-term and Long-term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holidays
• 401(k) Plan with Employer Match
• Employee Discount Program
• Company Paid Volunteer Time Off

Invitation to Apply:

Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.

Equal Opportunity Statement:

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.