Sales Support Coordinator - REMOTE - US

Carnival; Seattle (WA); Remote; Full time

Job summary

A leading company in the cruise industry is seeking a dedicated customer service representative in Seattle. This role involves assisting guests with inquiries, handling communications, and ensuring guest satisfaction. The position offers competitive pay, travel benefits, and a supportive work culture focused on employee well-being.

Benefits

Cruise and travel privileges

Comprehensive health benefits

401(k) plan

Tuition reimbursement

Employee stock purchase plan

Qualifications

• Minimum of one year experience in customer service or sales.
• Experience in the travel and hospitality industry preferred.

Responsibilities

• Serve as the primary point of contact for non-revenue related requests.
• Efficiently handle incoming calls, emails, and voicemails.
• Proactively make outbound calls to maintain communication.

Skills

Customer Service

Interpersonal Skills

Organization

Tools

POLAR

Siebel

Windows

Job description

Employer Industry: Cruise and Travel

Why consider this job opportunity:
- Salary up to $17.74 per hour
- Cruise and travel privileges for you and your family
- Comprehensive health benefits
- 401(k) plan and employee stock purchase plan
- Opportunities for training and professional development, including tuition reimbursement
- Supportive and inclusive company culture focused on compliance and employee well-being

What to Expect (Job Responsibilities):
- Serve as the primary point of contact for non-revenue related requests from Personal Cruise Consultants (PCC) guests, providing comprehensive information and resolving issues
- Efficiently handle incoming calls, emails, and voicemails within the department
- Proactively make outbound calls to PCC guests to maintain communication and guest satisfaction
- Assign incoming new guest leads evenly among PCCs to ensure fair distribution
- Step in to resolve problems and assist with various tasks in the absence of the assigned PCC

What is Required (Qualifications):
- Minimum of one (1) year experience in customer service or sales
- Experience in the travel and hospitality industry preferred
- Ability to learn products and technologies such as POLAR and Siebel
- Strong interpersonal skills with a proven ability to interact positively with individuals at all levels
- Excellent organization skills and ability to work independently

How to Stand Out (Preferred Qualifications):
- Experience working in a high-volume call center
- Track record of personal goal achievement and support to department objectives
- Strong attention to detail and ability to remain focused despite distractions
- Self-motivated with a quick learning ability
- Computer proficiency with Windows and aptitude to learn other systems

#CruiseIndustry #CustomerService #CareerOpportunity #TravelBenefits #ProfessionalDevelopment