Senior Sales Support Representative

Aleron; City of Rochester (NY); On-site; USD 63,000 - 77,000; Full time

Job summary

Acara Solutions is seeking a Senior Sales Support Representative for a 100% onsite role in Rochester with travel to Buffalo. You will manage orders end-to-end, coordinate projects, and keep the sales and fulfillment process organized and efficient.

You will collaborate with sales, customers, vendors, and internal teams to ensure accurate processing, timely delivery, and strong customer communication. This role reports to the General Manager and supports our growth in the fall protection industry.

Qualifications

• 3+ years of experience in sales support, order management, project coordination, purchasing, or a related role.
• Strong organization, communication, follow-up, and problem-solving skills.
• Ability to manage multiple orders and projects at once.
• Strong attention to detail and ability to meet deadlines.
• Experience with CRM, ERP, e-commerce, or order management systems is a plus.

Responsibilities

• Manage the post-sale process from order entry through final delivery.
• Process orders and purchase orders, reviewing pricing, margins, inventory, and product details for accuracy.
• Coordinate project timelines, lead times, shipping, deliveries, technical documents, and BOMs.
• Communicate updates and expectations with customers, sales teams, vendors, and internal departments.
• Manage vendor relationships, including pricing, product availability, inventory, and resolving delays.
• Coordinate freight and deliveries, including LTL, FTL, and flatbed shipments.
• Monitor the open order bank, identify potential issues, and proactively find solutions.
• Track projects and ensure orders stay on schedule and aligned with customer expectations.
• Maintain accurate product information and updates within company systems.
• Work closely with sales, vendors, and management to keep the order process running smoothly.

Skills

Sales support

Order management

Project coordination

Vendor management

Customer communication

Tools

CRM software

ERP systems

Job description

Job Title: Senior Sales Support Representative

Location: 100% onsite in Rochester with 10% travel to Buffalo

Employment Type: Direct Hire

Industry: Fall protection

Compensation: Up to 70,000K, DOE

Schedule: Monday-Friday 830AM to 5PM

About the Opportunity

You help manage the process from the time a customer places an order through final delivery. This role combines sales support, order management, project coordination, vendor management, and customer communication. You will work closely with the sales team, customers, vendors, and internal teams to make sure orders are processed accurately, timelines are met, and projects stay on track. You will report to the General Manager and play an important role in keeping the sales and fulfillment process organized and efficient.

Why You'll Love Working Here

• Supportive, team-driven culture that values collaboration, transparency, and accountability
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries
• People-first environment that encourages employees to bring their authentic selves to work
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates

Why This Opportunity is Exciting

This role offers the chance to join a company that prioritizes both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally.

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

What You'll Do

• Manage the post-sale process from order entry through final delivery.
• Process orders and purchase orders, reviewing pricing, margins, inventory, and product details for accuracy.
• Coordinate project timelines, lead times, shipping, deliveries, technical documents, and BOMs.
• Communicate updates and expectations with customers, sales teams, vendors, and internal departments.
• Manage vendor relationships, including pricing, product availability, inventory, and resolving delays.
• Coordinate freight and deliveries, including LTL, FTL, and flatbed shipments.
• Monitor the open order bank, identify potential issues, and proactively find solutions.
• Track projects and ensure orders stay on schedule and aligned with customer expectations.
• Maintain accurate product information and updates within company systems.
• Work closely with sales, vendors, and management to keep the order process running smoothly.

Job Requirements

• 3+ years of experience in sales support, order management, project coordination, purchasing, or a related role.
• Strong organization, communication, follow-up, and problem-solving skills.
• Ability to manage multiple orders and projects at once.
• Strong attention to detail and ability to meet deadlines.
• Experience with CRM, ERP, e-commerce, or order management systems is a plus.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.