Customer Service Sales Support

Aleron; Melbourne (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Casual work environment

Job summary

Aleron is seeking a Customer Service Sales Support professional in Melbourne, FL to join our Acara Solutions team. This role blends sales administration with customer service, handling orders, supporting the sales pipeline, and ensuring accurate documentation. You will collaborate with team members to resolve issues and drive client satisfaction.

The position emphasizes timely, accurate service, with the chance to broaden skills in a global workforce solutions leader across multiple industries.

Qualifications

• High School Diploma or GED.
• 2+ years of Proven inside sales experience.
• 2+ years of sales/sales support experience.
• 2+ years of experience in Microsoft Excel (Client Services/Billing).
• 2+ years of experience in general computer operations.
• 2+ years of phone presence and handling a large volume of inbound calls per day.

Responsibilities

• Process web orders, maintain accurate customer records, review sales documentation, and ensure confidential handling of test results.
• Respond to customer inquiries via phone, email, and website contact forms, providing product information, order updates, after-sales support, and complaint resolution.
• Qualify leads, support sales onboarding, follow up with prospective and existing customers, and assist with order completion and payment processing.
• Research sales and reporting issues, coordinate troubleshooting, identify process improvements, and provide backup support to the sales team.
• Coordinate testing logistics, including locating collection facilities, preparing testing packages, and maintaining compliance with DOT regulations.

Skills

Inside Sales

Sales Support

Phone Handling

Excel (Client Services)

General Computer Ops

Education

High School Diploma or GED

Associate Degree in Business Administration

Tools

Claritysoft CRM

Job description

Job Title: Customer Service Sales Support

Location: Melbourne, FL

Employment Type: Direct Hire

Industry: Occupational Health and Safety

Compensation: $16.00/Hour

Schedule: 40 Hours/Week

About the Opportunity

• Are you a customer-focused professional who enjoys supporting sales teams, building customer relationships, and keeping operations running smoothly? This opportunity combines sales administration, customer service, order processing, and lead qualification in the drug testing and drug-free workplace services industry. You'll play an important role in delivering accurate, timely service while collaborating with colleagues to resolve issues and improve day-to-day processes.

Why You'll Love Working Here

• Supportive, team-driven culture that values collaboration, transparency, and accountability.
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries.
• People-first environment that encourages employees to bring their authentic selves to work.
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates.

Why This Opportunity is Exciting

This role offers the chance to join a company that prioritises both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally.

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

What You'll Do

• Process web orders, maintain accurate customer records, review sales documentation, and ensure confidential handling of test results.
• Respond to customer inquiries via phone, email, and website contact forms, providing product information, order updates, after-sales support, and complaint resolution.
• Qualify leads, support sales onboarding, follow up with prospective and existing customers, and assist with order completion and payment processing.
• Research sales and reporting issues, coordinate troubleshooting efforts, identify process improvements, and provide backup support to the sales team.
• Coordinate testing logistics, including locating collection facilities, preparing testing packages, and maintaining compliance with applicable Department of Transportation (DOT) regulations.

What You'll Bring

• High School Diploma or GED
• 2+ years of Proven inside sales experience
• 2+ years of sales/sales support experience
• 2+ years of experience in Microsoft Excel (Client Services/Billing)
• 2+ years of experience in general computer operations
• 2+ years of phone presence and experience handling a large volume of inbound calls per day.

What Sets You Apart

• Associate Degree in Business Administration
• Experience working with Claritysoft or similar CRM
• Experience in the drug testing industry
• Microsoft Office Suite knowledge (All)
• Typing proficiency 45 wpm with 95% accuracy (Client Services/Billing)
• Communication proficiency - Strong listening skills.
• Ability to accurately and efficiently complete data entry.
• Ability to work independently and solve problems.
• Ability to multitask, prioritize, and manage time effectively in a sales/office environment while maintaining a sharp attention to detail.
• Proficiency in Windows, Microsoft Office - Word, Excel, Outlook.
• Ethical Conduct
• Team player - work effectively with others
• Customer/Client Focus.

Additional Information

• Upon offer of employment, the individual will be subject to a background check.
• Casual, drama-free work environment
• This position operates in a professional office environment.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
• While performing the duties of this job, the employee is regularly required to talk and hear.
• This is basically a sedentary role which needs long periods of sitting, but also may need standing, walking, bending, kneeling, stooping, and crouching.
• It may be necessary for the employee to occasionally lift and/or move up to 10 pounds and
• occasionally lift and move up to 25 pounds.
• Specific vision abilities needed by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Equal Opportunity Statement

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Eligibility

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.