Sales Support Associate - Grow Key Accounts

SiteOne Landscape Supply; Peerless Park (MO); Presencial; USD 42.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Medical, Dental & Vision plans

Paid Time Off & Holidays

DailyPay available

401k with company match

Tuition Reimbursement

Associate Referral Program

Company apparel and work boot vouchers

Opportunity for advancement

Paid training and business certs

Descripción de la vacante

SiteOne Landscape Supply is hiring a Sales Support Representative to assist the sales team and manage complex customer needs across landscaping products. You will diagnose issues, prepare quotes, process orders, and coordinate logistics while building strong relationships with customer personnel over the phone.

You will support margin growth, leverage solution-based sales tools, and stay current on products and industry trends.

Formación

• 1-3 years of customer service or sales support experience preferred.
• Knowledge of trends in the green industry. Familiarity with landscape, nursery, forestry, and/or irrigation products preferred.
• Proven knowledge of the sales cycle and solution selling techniques.
• Ability to effectively leverage CRM tools to organize accounts, manage opportunities, and drive consistent sales execution.
• Ability to communicate value proposition and differentiate SiteOne's products and services using professional presentation skills.
• Must possess strong communication, organizational, time management, and negotiation skills.
• Ability to think quickly and make decisions.
• Must be proficient in computer skills including Microsoft Office (Excel, Word, and PowerPoint)Ready and willing to learn and adopt, and encourage others to learn and adopt, new technologies and ways of working
• College degree preferred.

Responsabilidades

• Provide sales support to Key Account Managers and Business Development Managers. Proactively communicate needs and problems to Store Personnel and Line of Business Specialists, as needed.
• Handle day-to-day customer needs including diagnosing customer problems, providing customer quotes, taking customer orders, coordinating order logistics, sourcing and monitoring order fulfillment via phone.
• Develop deep and lasting relationships with customer personnel via phone
• May manage a small book of business. Responsible for growing gross margin in book of business year-over-year.
• Leverage solution-focused sales tools and processes to maximize growth with assigned accounts.
• Maintain high level of customer satisfaction with assigned accounts.
• Maintain appropriate professional and technical industry knowledge.
• Partner with leadership and Field Support to understand the impact of emerging technologies and ways of working on business performance, and actively support and lead their implementation.
• Ensure that customers are aware of and fully utilizing all of SiteOne’s capabilities including SiteOne University, vendor support, and Partner’s Program.
• Leverage CRM tools to manage account activity, track opportunities, document customer interactions, and report on pipeline and performance

Conocimientos

Customer service

Sales support

CRM systems

Communication

Negotiation

Microsoft Office proficiency

Educación

High school diploma or equivalent

College degree preferred

Herramientas

Microsoft Office Suite

Descripción del empleo

SiteOne Landscape Supply is hiring a Sales Support Representative to assist the sales team and manage complex customer needs across landscaping products. You will diagnose issues, prepare quotes, process orders, and coordinate logistics while building strong relationships with customer personnel over the phone.

You will support margin growth, leverage solution-based sales tools, and stay current on products and industry trends.