Sales Support Representative I

SiteOne Landscape Supply; Valley Park (MO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Medical, Dental and Vision plans

Paid Time Off

401k with company match

Tuition Reimbursement

Life Insurance

Product Discounts

Career Advancement

Paid Training

Job summary

SiteOne Landscape Supply in Missouri is seeking a Sales Support Representative to assist the sales team and handle complex customer needs. You will diagnose issues, quote customers, take orders, and coordinate logistics by phone.

Build strong relationships with customer contacts, potentially managing a small book, and work to grow gross margin year over year. You'll use CRM tools and SiteOne resources to deliver solutions and maintain high customer satisfaction.

Qualifications

• Experience in customer service or sales support.
• Familiarity with landscape products is a plus.
• Understanding of the sales cycle and solution selling.
• Ability to use CRM to manage opportunities.
• Strong communication and negotiation skills.

Responsibilities

• Provide sales support to account managers and drive order processing.
• Handle customer inquiries, quotes, and order coordination.
• Maintain relationships with customers via phone and email.
• Monitor order fulfillment and escalate issues as needed.
• Utilize CRM to track pipeline and performance.

Skills

Customer service

Sales support

CRM tools

Communication skills

Organization

Time management

Negotiation skills

Presentation skills

Microsoft Office

Education

High School Diploma or GED

College degree preferred

Tools

CRM Software

MS Excel

Office Suite

Job description

Company Overview

SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, and maintain outdoor spaces – from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies.

Company Overview

SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, and maintain outdoor spaces – from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies. At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to “Be a Great Place to Work for Our Associates”. We foster a culture of safety, teamwork, and continuous improvement. With over 700 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together™!

Position Overview

The Sales Support Representative plays an important role responsible for providing sales support to the SiteOne sales team and helping to handle complex customer needs.

What You’ll Do

• Provide sales support to Key Account Managers and Business Development Managers. Proactively communicate needs and problems to Store Personnel and Line of Business Specialists, as needed.
• Handle day-to-day customer needs including diagnosing customer problems, providing customer quotes, taking customer orders, coordinating order logistics, sourcing and monitoring order fulfillment via phone.
• Develop deep and lasting relationships with customer personnel via phone
• May manage a small book of business. Responsible for growing gross margin in book of business year-over-year.
• Leverage solution-focused sales tools and processes to maximize growth with assigned accounts.
• Maintain high level of customer satisfaction with assigned accounts.
• Maintain appropriate professional and technical industry knowledge.
• Partner with leadership and Field Support to understand the impact of emerging technologies and ways of working on business performance, and actively support and lead their implementation.
• Ensure that customers are aware of and fully utilizing all of SiteOne’s capabilities including SiteOne University, vendor support, and Partner’s Program.
• Leverage CRM tools to manage account activity, track opportunities, document customer interactions, and report on pipeline and performance

Skills We Are Seeking

• 1-3 years of customer service or sales support experience preferred
• Knowledge of trends in the green industry. Familiarity with landscape, nursery, forestry, and/or irrigation products preferred
• Proven knowledge of the sales cycle and solution selling techniques
• Ability to effectively leverage CRM tools to organize accounts, manage opportunities, and drive consistent sales execution
• Ability to communicate value proposition and differentiate SiteOne's products and services using professional presentation skills
• Must possess strong communication, organizational, time management, and negotiation skills
• Ability to think quickly and make decisions
• Must be proficient in computer skills including Microsoft Office (Excel, Word, and PowerPoint)
• Ready and willing to learn and adopt, and encourage others to learn and adopt, new technologies and ways of working
• High school diploma or equivalent required
• College degree preferred

Compensation & Benefits

SiteOne offers a competitive compensation and benefits package designed to support the well-being of our associates. Benefits for benefit-eligible associates may include:

• Competitive Compensation
• Medical, Dental and Vision plans
• Paid Time Off, Paid Holidays
• DailyPay available!
• 401k with company match
• Tuition Reimbursement
• Lucrative Associate Referral Program
• Company Apparel and Work Boot Vouchers
• Opportunity for Advancement
• Paid Training and Business Certifications Available
• Free Counseling Services/Employee Assistance Program
• Life Insurance and Short- and Long-Term Disability Insurance
• Product Discounts
• Most Branches never work Sundays!

What This Job Description Covers

The information contained here is not intended to be an exhaustive list of all responsibilities, duties, and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines. They may vary from position to position.

Our Commitment to Equal Opportunity

SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne—including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination—will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.

Compensation Transparency

Starting pay will depend on factors such as location and experience and will always meet or exceed applicable state and local minimum wage laws.