Sales Support Specialist — Elevate Green Industry Solutions

SiteOne Landscape Supply; Valley Park (MO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Medical, Dental and Vision plans

Paid Time Off

401k with company match

Tuition Reimbursement

Life Insurance

Product Discounts

Career Advancement

Paid Training

Job summary

SiteOne Landscape Supply in Missouri is seeking a Sales Support Representative to assist the sales team and handle complex customer needs. You will diagnose issues, quote customers, take orders, and coordinate logistics by phone.

Build strong relationships with customer contacts, potentially managing a small book, and work to grow gross margin year over year. You'll use CRM tools and SiteOne resources to deliver solutions and maintain high customer satisfaction.

Qualifications

• Experience in customer service or sales support.
• Familiarity with landscape products is a plus.
• Understanding of the sales cycle and solution selling.
• Ability to use CRM to manage opportunities.
• Strong communication and negotiation skills.

Responsibilities

• Provide sales support to account managers and drive order processing.
• Handle customer inquiries, quotes, and order coordination.
• Maintain relationships with customers via phone and email.
• Monitor order fulfillment and escalate issues as needed.
• Utilize CRM to track pipeline and performance.

Skills

Customer service

Sales support

CRM tools

Communication skills

Organization

Time management

Negotiation skills

Presentation skills

Microsoft Office

Education

High School Diploma or GED

College degree preferred

Tools

CRM Software

MS Excel

Office Suite

Job description

SiteOne Landscape Supply in Missouri is seeking a Sales Support Representative to assist the sales team and handle complex customer needs. You will diagnose issues, quote customers, take orders, and coordinate logistics by phone.

Build strong relationships with customer contacts, potentially managing a small book, and work to grow gross margin year over year. You'll use CRM tools and SiteOne resources to deliver solutions and maintain high customer satisfaction.