Sales Support Associate

Upstate Refractory Services, Inc.; Village of Newark (NY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

ESOP

401K Savings Plan

Paid Time Off

Holiday Pay

Training & Development

Job summary

Upstate Refractory Services, Inc. is seeking a Sales Support Associate to organize and coordinate administrative duties and office procedures.

The role involves processing POs, generating pick tickets and work orders for production, and ensuring accurate invoicing in collaboration with sales and internal teams. You will support customer communication, coordinate job setups, and provide essential administrative assistance to keep operations efficient and accurate.

Qualifications

• Proficiency with Microsoft Office and Viewpoint software preferred.
• Strong organizational skills and time management.
• Excellent communication, numerical ability and attention to detail.

Responsibilities

• Process incoming POs to generate pick tickets and production work orders.
• Coordinate job setup and internal communication of job needs.
• Prepare and send customer invoices and route information to Accounts Payable.
• Communicate professionally with customers, vendors, sales staff, and coworkers by phone, in person, and by email.
• Provide general administrative support including data entry and office supply management.
• Promote a safe work environment and follow all safety policies.

Skills

Microsoft Office

Organization

Time management

Multitasking

Problem solving

Customer service

Written communication

Verbal communication

Numerical ability

Attention to detail

Collaboration

Integrity

Initiative

Positive attitude

Tools

Viewpoint Accounting Software

Job description

Join our team as a Sales Support Associate! We are looking for a Sales Support Associate who can organize and coordinate administrative duties and office procedures. This includes processing PO's, generating order pick tickets and work orders for production. The Sales Support Associate works closely with sales staff and internal teams to keep job information organized, including accurate invoicing. This person coordinates sales administration, communicates job needs, completes job setups, and supports customer communication to support efficient office operations and a positive customer experience.

Responsibilities

• Process incoming POs with information provided by sales to generate pick tickets and work orders for production
• Coordinate job setup, material needs, address questions with sales, and communicate job needs internally
• Prepare and send customer invoices for jobs and sales and transmit the required information to Accounts Payable
• Communicate clearly and professionally with customers, vendors, sales staff, visitors, and coworkers by phone, in person, and through email
• Provide general administrative support (including e-filing and data entry), maintain office supplies and conditions, and respond to routine office questions
• Promote a safe work environment and follow all company and OSHA safety policies.

Qualifications

• Working knowledge of Microsoft Office; experience with Viewpoint Accounting Software preferred
• Strong organization, time management, multitasking, problem-solving and customer service skills
• Clear written and verbal communication, numerical ability, attention to detail and the ability to collaborate professionally
• Demonstrates integrity, respect for others, initiative, helpfulness and a positive, improvement-focused attitude
• Salary range is $20-$25 hourly
• Comprehensive health, dental, and vision insurance
• Employee Stock Ownership Plan (ESOP) and 401K savings plan
• Paid time off and holiday pay
• Ongoing training and professional development opportunities

Physical Requirements

• Sitting long periods working with computers
• Use of hands and fingers, to handle or feel
• Handling equipment up to 25 pounds
• Must pass a pre-employment drug screen and may be subject to random drug testing
• Wear PPE in the production environment

Who We Are

For the last 25 years, we have been an industrial construction and manufacturing company in the Newark community. In January, 2026, we were acquired by a company based in Erie, PA who does the same type of work with a 60 year history as part of a geographical expansion and support plan. We are a refractory distributor, installer, manufacturer and service company supporting the heat process industry. Our team is 100% employee-owned.

All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, citizenship or immigration status or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact a management representative. All applicants will be tested for illegal drug use prior to employment.