Sales Support Analyst & Deal Desk Lead - Florida

Smurfit Westrock; Brandenton Beach (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

Smurfit Westrock in Florida is seeking a Sales Support Analyst to back the strategic growth of the Florida Area. You will serve as the Salesforce.com superuser, assist onboarding, resolve customer issues, and manage AR payments while acting as the Deal Desk leader.

You will liaise with Operations, Pricing, Customer Service, Design and Finance to optimize pricing, drive margin improvement, and ensure timely forecast/pipeline reporting. Strong CRM and analytics experience are essential for success.

Qualifications

• Bachelor’s degree required.
• 5+ years B2B sales experience in manufacturing or services.
• 5+ years of related experience in Customer Service/Support.
• Ability to drive results by influencing others within different functions.
• Excellent stakeholder engagement and collaboration across teams.

Responsibilities

• Support sales strategy and Deal Desk for the Florida Area.
• Act as CRM Salesforce superuser and onboarding support.
• Assist with AR payments and customer issues.
• Collaborate with Operations, Pricing, Customer Service, Design, & Finance to sell capacity and services.
• Develop margin-enhancement initiatives and monitor profitability.

Skills

B2B Sales

Stakeholder Management

Financial Acumen

Cross-functional Collaboration

CRM & Sales Analytics

Education

Bachelor’s degree

Tools

Salesforce.com

Excel

Outlook

QlikView

Qlik Cloud

Kiwi

Job description

Smurfit Westrock in Florida is seeking a Sales Support Analyst to back the strategic growth of the Florida Area. You will serve as the Salesforce.com superuser, assist onboarding, resolve customer issues, and manage AR payments while acting as the Deal Desk leader.

You will liaise with Operations, Pricing, Customer Service, Design and Finance to optimize pricing, drive margin improvement, and ensure timely forecast/pipeline reporting. Strong CRM and analytics experience are essential for success.